Reviews (239)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and repeat business. They report increased retention, order values, and sales due to its effective rewards and points system. Features like customizable rewards, referral tracking, and analytics are particularly valued, along with easy setup and user-friendly interface. Integration with other platforms and gamification are significant benefits. The support team is also praised for their responsiveness and helpfulness.

Edited August 31, 2020

I am using this app to bring a fun experience to my store concept and I cannot thank Gameball enough. The work they are doing is lovely. I love the user interface both frontend and backend. They have also updated their help guides/knowledge base, which is extremely helpful. Besides, they also provide great support. Looking forward to utilizing all their features. Installing is one thing, but understanding how to maximize the power of gamification is equally important. Will update my review soon.

Update 2: 100% recommend using Gameball. Been on it for 2 months now. A bit of a learning curve. But their plans are affordable and functionalities are easy to understand.

PlusOne Trends
India
About 2 years using the app
Gameball replied June 27, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

May 18, 2022

I am trying to create a rewards program for my customers. I have tried a few different options on the shopify app store and I found Gameball to be the best in terms of UI and user experience. Although, the app is not 100% perfect for my needs, the development team and customer support (particularly Habiba) have been responsive and extremely quick to work to resolve any issues I am having. And have been very open to listening to feature requests for things that would improve my experience. A strong part of why I plan to stay using Gameball for my rewards program is their support team. A quick summary of my experience of how the app works. Overall you have players with accounts and you can reward them with points for doing different things such as signing up or placing an order. Customers can trade in their points for things, such as coupons or free products, on your store. And you can also provide your customers different levels to achieve based on points or money spent which unlock specific things you setup for them to cash in their points on.

dalycescookies
United States
About 2 years using the app
Gameball replied June 12, 2022

It's not every day that we find customers willing to invest their time in writing an elaborative review about their service. Thanks a bunch for your kind support, it means the world to us!

August 23, 2022

The Gameball app is great. It fulfills all the important functions with which we want to reward our customers. Administration is simple. The setting options are also very good for the starter plan. The app works very well and the technical support responds very quickly. We would appreciate a more detailed manual for third-party application integrations, eg Klaviyo. :) Thank you

Dej mi pokojovku
Czechia
About 2 years using the app
October 4, 2022

Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto

Shop Olio Salento
Italy
About 2 years using the app
November 23, 2022

It's fantastic!
I already designed this app from an online store that I really like, but when I tested the app in my own store, I loved it!
I strongly recommend!

AromaBio
Portugal
Almost 2 years using the app
Gameball replied November 23, 2022

Thank you for your review, Silvia! We look forward to keeping up with your expectations 💛

Edited December 28, 2021

Gameball is easily one of the best designed loyalty apps on Shopify. It truly is in a league of it's own with design, aesthetic, functionality and support. The team behind it are clearly very passionate about Gameball and it's users. This app has a lot of potential for us and our business, but some things have fallen short - especially as a small business. The Points expiry feature being blocked behind the Pro plan was disappointing. This is a feature that many rewards apps have inclusively to all their paid plans, and it has been something that initially put us off continuing with Gameball. There are a few features hidden behind an expensive paywall, which can be hard to justify for small businesses. However, the support team is incredibly attentive and helpful, and have been very informative about their plans for future plans that are more affordable and practical for smaller merchants and users. This has been very promising and has meant we will continue to support Gameball despite some initial doubts. We have high hopes for Gameball in the future and are happy to continue using this app with the hopes it will continue to grow and improve. I anticipate returning to give this review 5 stars soon.

Yesterday's Tech
Australia
Almost 2 years using the app
Gameball replied January 10, 2022

Thanks so much for the feedback! We totally understand where you are coming from and we are happy to let you know that a new pricing plan is to roll out soon that supports SMEs first and foremost.

March 28, 2021

We are using Gameball for about 2 months now, it is the best loyalty app on Shopify at the moment. We tried multiple apps, and it is the best by far. The support team is awesome. It has a lot of customizations, great analytics, and supports multiple languages at the same time like Arabic and English. I highly recommend this app.

Lebs3yal
Egypt
Almost 2 years using the app
Gameball replied November 4, 2021

Thank you for taking the time to give your feedback. We really appreciate it!

November 14, 2022

Superb support from Dania the whole time during the onboarding process. She was super prompt and helpful in answering all questions, providing solutions and suggestions when I ran into some issues. Overall, the interface is user-friendly enough and has a very decent offering compared to other more established players who are charging a crazy premium for almost similar features.

Please, Thank You
Singapore
Almost 2 years using the app
Gameball replied November 24, 2022

Thank you for your support and for the 5 stars review! Our team will always be happy to help along the way 🚀

November 19, 2020

Best Loyalty program in the market. Great interface and great customer service. The app gives you a full range of options and at the same time, you can integrate it into multiple languages. Fully recommend this app!

VESIICA
Spain
Almost 2 years using the app
Gameball replied December 23, 2020

Thank you so much for your recommendation and your review! We really do appreciate it :)

November 23, 2020

Gameball is a very good points rewards app with very nice UI design. Here are its benefits:
1) Great front UI design with attractive icon and interface
2) Nice and simple backend interface to easily understand all settings
3) App integration function which can achieve customer leave review ( I'm using judge.me and get points rewards
4) Nice custom message pop up function to different audience. Hope more function will be added by developer to make this rewards app greater.

Nature Therapy
Singapore
Almost 2 years using the app
Gameball replied December 23, 2020

We are glad to know that you enjoy using Gameball, and thanks for your 5-stars review!
Please don't hesitate to reach out to us with your suggestions or if you need help with anything.