Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program app for its gamified customer experience and customizable features like badges, challenges, and dynamic discount codes. They appreciate its easy setup, powerful search feature, and potential to increase customer lifetime value and average order value. The app's multilingual support and detailed analytics are also praised. Many commend the efficient and responsive customer service. The app is noted for its competitive pricing and a free plan, making it suitable for all business sizes.

October 3, 2022

We have been looking for an app to support customer retention by way of loyalty and rewards. We downloaded and used 6 on the shopify store but have never been satisfied with the process or the feedback. We finally found the ONE with this app! It is incredibly easy to use, very customisable in terms of rewards and the customer service is incredible! So happy we finally found this! This is a gamechanger

ShopKerta
Saudi Arabia
8 months using the app
June 20, 2022

Customer Service is outstanding A++. This app is SO UNIQUE. There is really none like it. They keep improving their widgets adding new features. Its really good to see an app that builds on itself and constantly improves. Most apps stay stagnant, they get infrequent updates or just patch bugs. Having an app that you pay for monthly + rely on to retain customers such as this, that also gets better with age cant be understated. 10/10. Best app I have ever seen hands down. You just have to install it and try it for yourself. You wont regret it.

EnviroFootPrint
United States
8 months using the app
November 23, 2022

We love the app, we are using it for more than six months now. It's perfect if you have a gaming store or anything else that falls in the hobbies niche. The app itself has really cool feature to reward the customers. It sometimes feels a bit unstable to use in the backend of Shopify, but I would overall give undoubtedly a 5 out of 5 stars. Thanks!

GameGalaxy
Switzerland
8 months using the app
Gameball replied November 24, 2022

Your love and support mean a lot to us. Thank you! Wishing your business a great success with Gameball.

June 23, 2022

This app is quite great, the attention they have is just perfect. (La aplicación es increible, el servicio de atención al cliente e maravilloso)

Dicentra Mexicana
Mexico
8 months using the app
August 22, 2022

A very good loyalty program and points app, it has a lot of useful logos, and its customer service response is perfect and fast. I will recommend this app to all my seller friends!!!

STQ SHOES
China
8 months using the app
May 10, 2022

Great user interface, best value for money specially when you run a retention based business and very helpful & dedicated support. Habiba (Customer success @ Gameball) and the entire support team are very responsive & supportive when it comes to troubleshooting internal issues regarding app. Big thanks for Gameball for their amazing solution. :)

Sevilla Fragrances
Egypt
8 months using the app
Gameball replied May 15, 2022

It's not every day that we get such detailed feedback from customers. We are beyond grateful for that, and your kind support :)

March 7, 2023

The product looks great and has awesome support: Donia responds quickly and is always available. I recommend!

Brussels Beer Project
Belgium
8 months using the app
Gameball replied March 30, 2023

We are thrilled to hear that you found our app to be perfect for your needs👌 and that our support team was able to provide you with prompt assistance. That is what we're always up to

October 21, 2020

Love this app! I was searching for something to help our website stand apart and also to engage our customers. The app idea is very creative, well executed and they have an amazing customer care team as well. I highly recommend this app!

Graam
Canada
7 months using the app
Gameball replied October 31, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

May 7, 2021

Excellent app, great customer service. We were looking for something exactly like this, recommended 100%.

Tupisto Cabo
Mexico
7 months using the app
Gameball replied November 4, 2021

Hey Tupisto, we are grateful for your 5-star rating and extremely pleased that you got to recommend our app. Thank you!

Edited October 19, 2023

I'm loving this app so far. It was recommended to me by another merchant, and I was actually able to set it up in a day and get it rolling. We have yet to send out any kind of announcement about it and we've got way more people signed up than I anticipated. I also totally appreciated the onboarding call with Lauren - she was super super helpful, sincere, and attentive. I didn't feel like she was pushing anything on me but rather really listening to what I was hoping to get out of the program and letting me know what features were best for me. My subsequent conversation with Dania was just as helpful. I wish all programs and services had customer service like this! Looking forward to seeing where this program takes our business!!!

Blackhare
Canada
7 months using the app
Gameball replied August 31, 2023

Thank you for sharing your positive experience with us! We're thrilled that you're enjoying the app and that it's been easy to set up and roll out.

It is truly remarkable that your sign-ups have exceeded your expectations even before any formal announcements. Our team is here to support you every step of the way, and we're excited to see how Gameball will continue to benefit your business.

Thank you for choosing Gameball – here's to your continued success!✨