GLC Geolocation & GEO Currency
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Reviews (273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for its user-friendly interface and seamless integration with Shopify Markets. It enhances global shopping with automatic language detection and currency conversion. The app runs reliably in the background, reducing customer inquiries about pricing and checkout. Support is responsive and professional, offering quick resolutions. Merchants report a positive business impact, recommending it for its reliability, ease of use, and added value to operations.
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設定麻煩，客服態度惡劣
Hi there,
We’re really sorry for the frustrating experience you had with Gelacy.
We understand how disappointing it is when the setup process feels complicated, especially when the support experience doesn’t feel helpful enough. That’s definitely not the experience we want our users to have.
We truly appreciate your honest feedback because it helps us see where we need to improve, both in the app experience and the way we support our merchants.
If you’re willing to give Gelacy another try, we’d genuinely love the opportunity to personally help you get everything set up properly and make things easier for you.
Thank you again for sharing your experience with us.
Sarah
very bad
Hi there,
We’re very sorry to hear that you had a bad experience with our app.
We truly value your feedback and would appreciate the opportunity to better understand what went wrong. Our team is continuously working to improve both the app and customer experience.
If you’re open to it, please feel free to reach out to us again, we’d be happy to assist and do our best to make things right.
Thank you for your feedback.
Sarah
O aplicativo era muito bom. Agora no plano gratuito ta permitindo apenas 1 idioma.
Hi ZALCEN admin,
Thank you for taking the time to share your feedback. We truly appreciate your earlier support and are sorry to hear about your recent disappointment.
When we first launched the app, it was in its early stage with a more limited feature structure. Over time, we have continuously invested in improving the app by adding more advanced features, enhancing performance, and strengthening overall stability to provide a better and more reliable experience for all users.
To sustainably maintain and further improve the app’s quality, infrastructure, and ongoing development, we have implemented a revised pricing structure. Under the current Free plan, one language is included. For stores that require multiple languages and more advanced functionality, our Premium plans are available. Each plan is structured to align with different business needs and usage levels.
We would also like to inform you that we are currently running a promotional program that allows you to enjoy the full app experience for one month at only $1. This provides an opportunity to explore the Premium features and determine which plan best suits your store’s requirements.
Please understand that this pricing structure supports the continuous improvement, maintenance, and long-term sustainability of the app. Our goal is to ensure we deliver consistent value and high-quality service to all merchants.
If you would like assistance selecting the most suitable plan or have any questions, we are more than happy to help.
Kind regards,
Sarah
GLC Team
very complicated to use, zero support , they never answer you !! ok a NEW UPDATE to this review !! so not only they replied to my email weeks after i sent the email , now they are saying they sent multiple emails and thats not true ,,, i am not a person who usually leave bad reviews but some respect to us and for our time !!!
Hi there,
We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.
We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.
Regards,
GLC Team
Not a free option, forcing me to select a paid option
Dear Beelyra store admin,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure.
We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation.
After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system.
We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience.
I hope our explanation is clear and understandable to you.
Thank you again for your feedback and understanding.
Best regards,
Sarah
Gelacy SupportTeam
Scam!! Avoid this App!
Hi there,
We’re truly sorry to hear that you feel this way about your experience with our app.
We want to assure you that Gelacy is committed to providing transparent service and supporting our users as best as possible. We understand that misunderstandings or unexpected experiences can be frustrating, and we sincerely apologize for any inconvenience caused.
We would genuinely appreciate the opportunity to learn more about your concerns and help resolve the issue for you. Please feel free to contact our support team anytime, we’re here to help.
Thank you for sharing your feedback.
Sarah
Free version keeps prompting me to download and install a chrome app otherwise the geolocation options stay greyed out. Unusable
Hi there,
We’re sorry for the confusion and frustration caused during setup.
The Chrome extension is only required for the store owner during the initial theme analysis process, so the app can automatically configure the geolocation settings correctly for your theme. Your store visitors or customers do not need to install anything.
We understand this may not have been clearly explained, and we truly appreciate your feedback. Our team is working on making the onboarding process much simpler and more user-friendly.
If you’re willing to give the app another try, we’d be happy to personally help you get everything set up quickly.
Thank you again for your feedback.
Sarah
There are bugs when using it. It cannot be saved according to the established settings. It keeps reporting errors. It is a very bad experience. I consulted customer service for help, but no one helped and no one replied. I would rather spend money to solve the problem than have problems when using it for free.
Update: This is absolutely rubbish. After I shared my actual usage review, they blocked my access. Luckily, I had changed the settings before, otherwise this wouldn't have fixed the issue. I've never used such a heartless plugin before. They don't solve the problem, they only solve the problem for the person who raised it.
Hi there,
We’re truly sorry for the frustration and disappointment you experienced while using our app.
We understand how upsetting it must have been to encounter errors, difficulties saving settings, and delays in support responses. Your experience clearly did not meet expectations, and we sincerely apologize for that.
Please know that your feedback has been taken seriously and shared with our team for review. We are continuously working to improve both the app stability and the support experience for all users.
If you are open to it, we would truly appreciate the opportunity to reconnect and help resolve the issues properly for your store.
Thank you again for sharing your honest feedback.
Sarah
Also Kostenfreie App anbieten und dann direkt nach der Installation Gebühren verlangen....?
Dear happybrush store admin,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure.
We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation.
After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system.
We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience.
I hope our explanation is clear and understandable to you.
Thank you again for your feedback and understanding.
Best regards,
Sarah
Gelacy Support Team
This app raises multiple red flags.
First, the list of permissions it requires is far beyond what’s reasonable for a simple currency converter. It asks for access to sensitive customer and store data (names, emails, addresses, order details, etc.) that have nothing to do with price conversion. That feels excessive and unnecessary.
Second, the app won’t actually run unless you download a Chrome browser extension. This is not normal for Shopify apps. Browser extensions can access everything you view in your browser, which creates additional privacy and security concerns. A properly built Shopify app should work within Shopify itself, without merchants needing to install external extensions.
Overall, the combination of overreaching permissions and dependence on a browser extension makes this app feel unsafe and poorly designed. I cannot recommend it.
Hi there,
We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.
We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.
Regards,
GLC Team
