Reviews (21)
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Sage was very helpful and he came to me with solutions straight away. :)
Fast and effective support.
App does what it say it does:)
Great support, Sage was awesome and quick with his replies!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality.
Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing.
Stay away from this app.
Hello bloombelle,
We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team.
There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app.
Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail.
We’re here to help and would really appreciate the opportunity to make this right for you.
Kind regards,
Auri
GemX Customer Support Manager
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence.
If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
Incredible app, super super easy to test within it and its got everything you need. The support is even BETTER
Great help from Sage! He explained everything very clear to help me get my business to the next level!
reply direclty and explaining everything in details. best support ever
Great app!
The best part is the support. They’re responsive and genuinely cares about solving your problems.
I have been using this A/B tester for a couple of weeks now and only have great things to say!
Very easy to use, you can duplicate your main landing page straight in the app and make edits very easily. It's also very user-friendly and has great visuals to see exactly what results are happening.
Customer service is fantastic, and Tony has been very helpful.
Thank you!
Good day ALLAVARE,
Thank you so much for sharing your experience with GemX. We are delighted to hear that you find the app easy to use and that duplicating landing pages and running experiments has been smooth for you.
Your kind words about our customer service mean a lot to us as well. Tony will certainly be pleased to know that his support helped make your experience even better.
If you ever need help setting up new experiments or interpreting your results, just let us know and our team will gladly assist whenever you need.
Auri
GemX Customer Success Manager
