Genie Product Options , 9 reviews
It was all going so well until this app deleted two of my products on my Shopify store. Both of these products are customisable products with a ton of variants. It took me around a day to realise what had happened. Both products were completely erased from my store and has taken me hours and hours to rebuild, not to mention the amount of sales I have lost as a result. A serious security violation and therefore I do not trust this app.
We appreciate your feedback regarding the recent challenges you encountered while using our app. Data security and the smooth functioning of our app are of utmost importance to us. We want to assure you that our app does not have a history of deleting products. In our extensive usage records, we have not encountered such an issue before.
We are assuming that potential conflicts between these two apps might have contributed to the unintended outcome. To minimize the likelihood of compatibility issues, we advise using our app as a standalone solution.
We're also pleased to inform you that we are actively exploring the feasibility of implementing the image upload feature you suggested. Developing and seamlessly integrating this feature into our app does require a certain amount of time to ensure its effectiveness.
If you have any further concerns or questions, please don't hesitate to reach out to our support team. We are here to assist you in any way we can.
This application is severely deficient and lacks several features. Firstly, it lacks the option to apply variants to multiple products based on tags, vendors, or collections, which means that each product must be selected manually. This method is outdated and reminiscent of applications from the 19th century. Secondly, there is no option to adjust the swatch size beyond a small, barely visible circle. During my use of the application, I encountered issues where the page would continuously load and become unresponsive when attempting to add items to the cart, particularly when selecting a variant.
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced while using our app.
We appreciate your suggestions for adding the ability to apply variants to multiple products based on tags, vendors, or collections, as well as the option to adjust the swatch size beyond a small circle. We understand that these features would greatly enhance the functionality and user experience of our app.
As we recently release our app with basic features, Our team is working hard to develop and release these features in our next update, which we hope will be available soon. We appreciate your patience and understanding as we work to improve our app and meet the needs of our users.
Regarding the issues you experienced with the page continuously loading and becoming unresponsive when attempting to add items to the cart, we apologize for any frustration this may have caused. We would like to investigate this further and resolve the issue for you. Please contact our customer support team with more details about the problem you encountered, and we will work to resolve it as soon as possible.
Thank you again for your valuable feedback. We are committed to improving our app and providing the best possible experience for our users.
Shine Dezign Infonet Team