Geolocation Country Redirect
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does not work for our store. Customer support could not get it to work properly for 2days now and is wasting time. We are losing money launching an expansion store and not having this properly working.
While they say it works, when we try with a dedicated VPN and an individual resident/ living in the region it did not work properly.
Leaving this review because I thought the app would be better and the team more capable seeing only 5star reviews. Giving them 3stars for effort, but it seems they are at the limit of their capabilities.
Hi,
Thank you for taking the time to share your feedback.
We appreciate the opportunity to work with you and understand your disappointment that the app did not perform as expected in your particular setup.
Throughout our investigation, we tested the configuration across multiple environments, devices, and locations and were unable to consistently reproduce the behavior you reported. As a result, we were unfortunately unable to identify a definitive root cause during our troubleshooting process.
We value all feedback, as it helps us continue improving the app and our support processes. While we're disappointed we couldn't reach a resolution in this case, we appreciate the time you spent working with our team.
Should you ever wish to revisit the app in the future, we'd be happy to assist further.
We wish you the very best with your store expansion and continued success.
Quick responses, are now looking at the issue we have with refreshing pages.
I encountered a minor error on Shopify while using your app, but I wanted to reach out and share that your tech support team was incredibly responsive and helpful in resolving the issue.
I will definitely be recommending this app
Mike from developer team and owner of company reached out before I had to. He ended up custom designing pop up , working with me within an hour to suit our needs. Several other option to choose from (floating display, auto redirect, pop ups with few templates ) and he quickly did custom design for us. And redone it when asked. Great app
I downloaded the app for 2 of my stores and it was lightning fast to setup. Super user friendly. I had a couple customization requests that they handled in minutes. Incredible customer service. 10/10 recommend
The app now does what it should do. I had a problem with the redirects, but the support was amazingly fast and did not stop until the problem was solved. Now it works perfectly. I can really recommend and will install this app also in my other Shopify stores.
Thank you so much for this wonderful review! 🙏 We're so glad our support team could quickly resolve your Shopify redirect issue and get your geolocation-based country redirection working perfectly. Helping merchants set up seamless automatic store redirects across multiple Shopify stores is exactly what we're here for! We're thrilled you're planning to install Geolocation Country Redirect in your other Shopify stores too — that truly means a lot to us. 🌍 If you ever need help with Shopify Markets, IP-based redirection, currency redirection, or GDPR-compliant geo redirects, don't hesitate to reach out. Wishing you huge success across all your international stores! 🚀
Awesome app. Customer service answered right away and set it all up for me. It preserves UTM parameters which is the reason we went with them. Highly recommend!
Awesome app, the support was also amazing they even went on a call with me when I got stuck during set up.
Geolocation's support team was incredibly helpful and responded very quickly when I reached out. They understood exactly what I needed and helped me make the necessary customizations for my store. Would definitely recommend.
Thank you so much for your amazing feedback! 🌟 We're delighted our Geolocation Country Redirect support team could quickly understand your needs and deliver the right custom geolocation setup for your Shopify store. Providing fast, personalized support for store-specific redirect customizations is something we truly take pride in. Whether it's country-based redirects, geolocation popups, multi-language store redirection, or Shopify Markets configuration, we're always happy to go the extra mile for our merchants. 🙏 Your recommendation means the world to us — we look forward to supporting your store's global growth! 🌍🚀
Very satisfied, great help from customer support
