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Sad that you billed me even though I uninstalled it with i t he trail period. You lost my trust there... the app I did not have time to evaluate. But i guess I have to find another app then.
Hello,
Thank you for having contacted us!
I'm really sorry you didn't use your free trial. This is due to the fact that you probably pressed Accept Fees. This button is there to allow you to pay for the application before the free trial ends, and when you press it, you are billed immediately.
We will be happy to reimburse you for these costs. Our financial transactions are processed on the Shopify side, so you will need to contact Shopify support for a refund. You can contact support directly from your website's backend - https://monosnap.com/file/PEKzIGXBXFbjpSBiO2cvRTTj3SZIr2
Please do so and we will approve it immediately for you.
I was hoping to use this to get a list of stockists up on my website. But after spending well over an hour sorting out API Keys, the settings are so complicated, then when it came to adding a map it again was another non user friendly interface/ instructions. Unfortunately for me this was too hard and long winded to set up so I've deleted the app to try something else
Hello there,
Thank you for taking the time to rate us!
We're terribly sorry to hear that you've experienced difficulties with our app. Providing a great user experience is one of our top priorities, and we're sorry to have disappointed you.
Our Google Maps app uses Google API, and that is why setting up an API key is required to make the app work correctly. However, we have a step-by-step tutorial on how to set up your API key in our Help Center - https://help.elfsight.com/article/874-how-to-get-google-api-key-for-google-maps-widget.
We're always happy to help with the installation and customization of our app. One of our Support Team agents has reached out to you, and we'll be delighted if you decide to give us a second chance.
Best regards,
Elfsight
Did the entire set up process even the API key and the installation did not work. They share some super confusing doc to try and "manually install the code" which is super confusing and also does not work. Trust me don't waste your time trying to get this app to work just use a different app. Kinda crazy they are charing money for something that does not function.
Hello there,
Thank you for your comment on Elfsight Google Maps ‑ Store Locator!
We are so terribly sorry to hear you've experienced difficulties with installation of our app! Our main focus is creating easy and user-friendly solutions, and it's very upsetting that our app has brought you this negative experience :(
We see that you've already managed to install the app to your website, but one of our agents has still reached out to you via email to provide support and answer any questions you have.
We're always there for our clients in case they have any difficulties with our applications, and our skilled developers are ready to provide technical advice, perform customizations or install widgets if needed. To get support you can message us at https://help.elfsight.com/?contact=1.
Best regards,
Elfsight