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Configurazione e onboarding facile. disponibili. attendiamo risultati
App did not work at all. We signed up and no one contacted us for over 2 months and it was stale all these while. We got in touch to find out what is going on and where told they are only just going to stream the products now. Waiting another one month, no word from them whatsoever so we deleted the app. Service was very poor I must say.
Thank you for taking the time to leave a review and share your experience with our app. We sincerely apologize for any confusion or inconvenience you experienced. We understand that our service did not meet your expectations, and we are committed to learn from this and improve.
Firstly, we would like to clarify that our app does involve a setup process that involves synchronizing your product feed with Google Merchant Centre and setting up a Google ad account. This process typically takes 4-7 days, but in some cases, as with yours, it can take longer due to Google's approval process. In your case, our system reports that you installed the app on January 6th and the approval was completed on the 21st of February, after which we started promoting your products. We regret any lack of communication during this time and are working to improve our updates to users regarding this process going forward.
In terms of generating orders, we would like to emphasize that there are many factors that can influence the outcome. Despite generating +10,000s impressions and 100s of clicks for your store, we sadly did not see any conversions into paying orders through March. This could be influenced by various factors such as the types of products being sold, the market demand, and on-site conversion rates. As we highlight with our app, we take on the ad spend risk and unfortunately, in this case, the campaign did not result in sales.
We recognize that situations like this can be frustrating and we genuinely empathize with your experience. We want to assure you that continuous improvement of our app and strengthening our communication with users is at the heart of our operations. In line with this, we are diligently working on new features that will offer more detailed insights into the system's status for our merchants.
It's crucial to highlight that despite the time your store spent integrated with our app, you were not charged any fees. We operate on a performance basis, meaning we absorbed the ad spend, bearing the risk without passing any cost to you. Although this resulted in a loss on our part, our goal is to ensure that our merchants feel confident and see value in our service. We are steadfast in our commitment to enhance our offerings and deliver a more satisfying experience to all our users.
Again, we are sorry for any disappointment caused and we appreciate your feedback as it helps us make necessary improvements. We're committed to delivering a better experience for all our users in the future.
Best Regards,
Adam & The Order Legend Team
Just got my first order after a week and looks like there are going to be many more.
I did not rate 5 stars as the app did not take into consideration my change of primary market and remained focused on the Belgian market whereas I had changed the settings to France. They told me to desinstall / reinstall the app to solve the problem, and hopefully more orders will flow :)
Excelente aplicación
It’s a little early to say really. The set up was simple so far so good. Hoping for results .
First sale looking forward to more . Great app
At the moment still early days. The system is still in learning mode, but we've already generated orders because of Order Legend!! It's super easy to set up and really transparent. A must for any merchant what ever the business size.
Thank you for your feedback! We appreciate you taking the time to share your experience.
We understand that not seeing immediate sales can be frustrating. However, your store is still in the initial learning phase, and it’s important to note that Google Ads take time to optimize. Since you installed Order Legend on February 28th, it has been 16 days, which includes the 4-7 days required for Google to approve the Merchant Center and ad account.
Our ad campaigns have been running for less than 2 weeks are still ramping up, and we are actively funding ads for your store with our capital. Every new store goes through a risk assessment and learning phase where we assign an initial budget to test different bidding strategies and determine the best approach for driving sales.
We typically recommend at least 30 days for this process to unfold so we can refine campaigns and find the right balance between ad spend and commission earnings.
While we can’t guarantee sales—since factors like product demand, pricing, competition, and website conversion rate are outside our control—we do guarantee that you won’t be charged unless we generate sales. Your campaigns are still running, and our ad spend, impressions, and clicks are increasing as we continue optimizing your performance.
We appreciate your patience and commitment during this early stage. Our team remains dedicated to trying and funding ads for your store, and we look forward to seeing how things develop in the coming weeks! If you have any questions, feel free to reach out—we’re happy to help.
Thanks again for your review!
Best,
Adam & The Order Legend Team