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App did not work at all. We signed up and no one contacted us for over 2 months and it was stale all these while. We got in touch to find out what is going on and where told they are only just going to stream the products now. Waiting another one month, no word from them whatsoever so we deleted the app. Service was very poor I must say.
Thank you for taking the time to leave a review and share your experience with our app. We sincerely apologize for any confusion or inconvenience you experienced. We understand that our service did not meet your expectations, and we are committed to learn from this and improve.
Firstly, we would like to clarify that our app does involve a setup process that involves synchronizing your product feed with Google Merchant Centre and setting up a Google ad account. This process typically takes 4-7 days, but in some cases, as with yours, it can take longer due to Google's approval process. In your case, our system reports that you installed the app on January 6th and the approval was completed on the 21st of February, after which we started promoting your products. We regret any lack of communication during this time and are working to improve our updates to users regarding this process going forward.
In terms of generating orders, we would like to emphasize that there are many factors that can influence the outcome. Despite generating +10,000s impressions and 100s of clicks for your store, we sadly did not see any conversions into paying orders through March. This could be influenced by various factors such as the types of products being sold, the market demand, and on-site conversion rates. As we highlight with our app, we take on the ad spend risk and unfortunately, in this case, the campaign did not result in sales.
We recognize that situations like this can be frustrating and we genuinely empathize with your experience. We want to assure you that continuous improvement of our app and strengthening our communication with users is at the heart of our operations. In line with this, we are diligently working on new features that will offer more detailed insights into the system's status for our merchants.
It's crucial to highlight that despite the time your store spent integrated with our app, you were not charged any fees. We operate on a performance basis, meaning we absorbed the ad spend, bearing the risk without passing any cost to you. Although this resulted in a loss on our part, our goal is to ensure that our merchants feel confident and see value in our service. We are steadfast in our commitment to enhance our offerings and deliver a more satisfying experience to all our users.
Again, we are sorry for any disappointment caused and we appreciate your feedback as it helps us make necessary improvements. We're committed to delivering a better experience for all our users in the future.
Best Regards,
Adam & The Order Legend Team
Just got my first order after a week and looks like there are going to be many more.
I did not rate 5 stars as the app did not take into consideration my change of primary market and remained focused on the Belgian market whereas I had changed the settings to France. They told me to desinstall / reinstall the app to solve the problem, and hopefully more orders will flow :)
Excelente aplicación
It’s a little early to say really. The set up was simple so far so good. Hoping for results .
First sale looking forward to more . Great app
At the moment still early days. The system is still in learning mode, but we've already generated orders because of Order Legend!! It's super easy to set up and really transparent. A must for any merchant what ever the business size.
Thank you for your feedback! We appreciate you taking the time to share your experience.
We understand that not seeing immediate sales can be frustrating. However, your store is still in the initial learning phase, and it’s important to note that Google Ads take time to optimize. Since you installed Order Legend on February 28th, it has been 16 days, which includes the 4-7 days required for Google to approve the Merchant Center and ad account.
Our ad campaigns have been running for less than 2 weeks are still ramping up, and we are actively funding ads for your store with our capital. Every new store goes through a risk assessment and learning phase where we assign an initial budget to test different bidding strategies and determine the best approach for driving sales.
We typically recommend at least 30 days for this process to unfold so we can refine campaigns and find the right balance between ad spend and commission earnings.
While we can’t guarantee sales—since factors like product demand, pricing, competition, and website conversion rate are outside our control—we do guarantee that you won’t be charged unless we generate sales. Your campaigns are still running, and our ad spend, impressions, and clicks are increasing as we continue optimizing your performance.
We appreciate your patience and commitment during this early stage. Our team remains dedicated to trying and funding ads for your store, and we look forward to seeing how things develop in the coming weeks! If you have any questions, feel free to reach out—we’re happy to help.
Thanks again for your review!
Best,
Adam & The Order Legend Team
Easy set up , and so far everything has been great . Information is clear and constant. Thank you
excellent app, highly recommended!
We've seen fantastic growth in orders since using Order Legend.
app not working
Hello,
Thank you for your feedback, and I’m sorry to hear about the difficulties you're experiencing.
As communicated in our response to your support ticket, we discovered that the Google Merchant Center associated with your account has been suspended due to Google's "misrepresentation" policy that you can learn more about here: https://support.google.com/merchants/answer/6150127?hl=en
This suspension is why you're not seeing the expected performance from our app, as it prevents us from funding and running campaigns to generate traffic and orders for your store.
Unfortunately, this type of Google suspension affects around 1 in 5 stores. We’ve sent you a detailed email with steps and resources to help you resolve this issue.
This includes a blog post here: https://www.orderlegend.com/blog/how-to-fix-a-google-merchant-centre-account-suspension-for-misrepresentation-2023
and a PDF checklist here: https://uploads-ssl.webflow.com/64187b4a7402ebb5775bcedb/643ebff5c228b4a54667e971_Google%20Merchant%20Centre%20Suspension%20Checklist%20-%20By%20Order%20Legend.pdf
As mentioned, we've submitted a review request to Google on your behalf.
Please keep in mind that while we can guide you through this process, the decision to lift the suspension is ultimately made by Google. We appreciate your understanding and are here to help you get back on track as quickly as possible.
If there’s anything else we can do to assist you further, please don’t hesitate to reach out.
Best Regards,
Adam
Since adopting this app back in August 2022, the Order Legend campaigns have generated over 1400 orders worth more than $37K of incremental revenue for my store. This app has boosted our revenue by 27%! Getting started with this app was very straightforward. I installed it, input a usage-based billing number, and then ordders started flowing. It's been a really easy, and impactful change for my store.
happy with this app
Thank you for sharing your feedback. We take all reviews seriously and strive to provide the best service possible.
Could you please confirm if this review was meant for Order Legend, or possibly for another app that assists with handling disputes?
It seems there may have been some confusion regarding our services. Order Legend specializes in running Google Shopping ads under the Google Comparison Shopping Service (CSS) program. We do not handle disputes with merchants or end customers, nor do we interact with Klarna or PayPal accounts.
We don't have any record of the help requests you mentioned. We only have threads relating to increasing the commission rate for your stores so we can help you drive more order volume. If your concerns are indeed related to our app, we would be more than happy to assist you. Please reach out to us directly at help@orderlegend.com so we can address any issues promptly.
Kind Regards,
Adam
VERY GOOD APP, GIVING MORE ORDERS
the customer support has been very helpful and they are quick to respond.
Great app, works really well and the customer service is great.
Many thanks
Impressed by the Order Legend response and services. Ofcourse, we all are part of system and working together for the growth of eachother. But you people are working with great idea. God bless you.
Thanks so much for your review - we think our model is a game-changer too. Looking forward to seeing how many orders we can generate for you!
Brilliant starting to get orders coming though and great prices
Excellent app it's pretty easy start to run ads by order LEGEND I recommend it
Thanks so much for your review! 🙌 - Adam
Quick question i thought you guys said youll pay for the ads and thnat its risk free but its asking for a monthly budget for ads i thought you said "we pay with our own money"
Hi PixelFusion Labs,
The budget you set is not ad spend. we use Shopify usage-based billing to process commission charges. Commissions will only be processed on orders our app has generated.
Shopify enforces that a maximum monthly billing cap is set when using usage-based billing. This is not the amount you will pay each month unless we generate enough order value to hit the cap (based on a 12% commission rate calculation on the value of orders our app has generated).
For example, you could set the cap to the default $600, and the following scenarios could happen:
1. We generate 0 orders, we charge $0
2. We generate $5,000 of order value, we charge $600
3. We generate somewhere between $0 and $5000 of order value and charge 12% of the generated order value.
As you can see, our app usage-based billing is essentially pay-as-you-go, where you only pay if our app generates orders up to the monthly cap you set. There are no additional fees.
There are 2 ways merchants view the cap:
1. A merchant wants us to help them sell as much as possible, so we recommend setting the cap really high, like for example: $99,999. Realistically it would be almost impossible to hit this cap.
2. They want to manage cash flow, customer experience, or inventory and use the cap to meter our apps performance.
The amount you set does not directly influence ad spend, the cap only comes into play when we hit the cap and we can no longer earn commissions. At this point our ads will have to be paused until the monthly billing cycle resets back to $0.
You can also change the usage-based billing commission budget cap at any point up or down as desired from within the app.
Thanks,
Adam
My experience has been amazing with order legend. I have now made my first sale and this is all because of them. The process is so simple and feel truely thankful. Looking forward to seeing more sales.
Thrilled to hear you made your first sale with our app! Thanks for the awesome review!
Since our account managers left, we had no help. Left messages, emailed, reply was unhelpful, showing zero interest, then just disconnected our google ads.
We did not feel we are welcome at all as a customer, felt like inconvenience.
Not sure why they we were contacted at the first place by direct marketing email to sign up. Not great customer experience.
Thank you for taking the time to leave a review and share your experience with our app. We are genuinely sorry to hear that your experience did not meet your expectations and we appreciate your patience during a time of transition within our team.
When you installed our app on October 7th, 2022, we did our utmost to deliver value for your store. We promoted your products from November until the uninstall date in February, generating over a million impressions, 10,000+ clicks, and over 275 orders during this period. We're glad to see that our app was able to contribute to your business in this way.
However, we understand that you faced difficulties with another store you own, where our app, unfortunately, didn't perform as expected. We must clarify that while we strive for success in every case, there are numerous external factors such as search demand and onsite conversion rates that are outside of our control. Despite this, we take on the ad spend risk for every store to give each merchant the best chance of success possible.
During the time period you mentioned, our team was going through some organizational changes that unfortunately impacted our customer service and support. We sincerely apologize if you felt neglected or unappreciated during this transition. We value every single one of our customers and are constantly working to improve our communication and service.
We also made some necessary improvements to our billing system during this period, which may have added to the disruption. We recognize how crucial consistent and helpful support is for our users and we're committed to learning from this experience to improve our services.
We deeply regret that your experience with us fell short of your expectations.
Thank you again for your feedback. It helps us understand where we need to improve, and we assure you we are working hard to provide a better experience for all our users in the future.
Best Regards,
Adam & The Order Legend Team
Sadly, not working, and they have no interest helping. We also got double charges for few days, and they have technical issues. Can not call back, or help, no point, wasted months on this. Not sure why did they approach us for business if they dont want the business. Not a customer oriented approach.
The employee left who set our business up and running the she was absolutely fantastic, now nothing works, so delete the app.
Thank you for taking the time to provide us with your feedback. We deeply regret to hear about your dissatisfaction and the issues you experienced with our app.
When you used our app for this store, we did our best to deliver value. We were able to generate 17 orders for your store, but unfortunately, due to various external factors beyond our control such as search demand and onsite conversion rates, we couldn't sustain the performance to a profitable level. In these scenarios, we bear the ad spend risk, which, in this case, led to a loss on our side.
We're truly sorry to hear about the technical issues you encountered and the frustration with the double charges. We had some necessary improvements to our billing system during this period which might have caused some disruptions. Your concerns are of utmost importance to us and we assure you that we're addressing them.
We also understand the impact of the departure of your account manager, who you mention was fantastic. Our team went through some changes during that period, which unfortunately affected our level of service. We apologize for any inconvenience this may have caused and want to assure you that we are dedicated to maintaining a high level of customer service.
Your feedback is invaluable and we take it very seriously. Our mission is to help our merchants succeed and we regret that we fell short in your case. We understand how important a customer-oriented approach is and we're committed to making improvements in this area.
Once again, we apologize for any disappointment caused and thank you again for your feedback. We're committed to learning from these experiences and continuously working to improve our app and our service.
Best Regards,
Adam & The Order Legend Team
Installed this app a few weeks ago and a very positive experience so far, support team have been very helpful when needed. Working to a fixed % for conversions is great for budgeting and we are seeing sales for items we wouldn't normally focus on with our own Adwords campaigns.