Reviews (272)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for offering targeted discounts to military, government, and first responders, noting its ease of installation and minimal maintenance. The support team is praised for their quick and efficient responses, and the app is recognized for its reliable performance and seamless discount application. Features like a versatile code generator and quick verification process enhance user experience, driving loyalty and sales while connecting merchants with key community groups.
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I do like the ease of installation and how it allows me to control discounts on my Shopify store. That said, that's where the honeymoon ends.
Issues:
1. When selling through GovX, their minimum discount and % cut of all sales basically kills my profitability. The nutritional supplement industry that I am in has tight margins to start, and if I give GovX users their minimum discount of 20% plus their 15% fee I'm actually LOSING money selling through them. Not to mention, I already eat a portion of the shipping costs for customers, so it's a big NO from me there.
2. Verification for my Shopify store. While I appreciate GovX handling the verification so that I do not have to persnally deal with sensitive identification information, what I have found is that almost anyone can secure a GovX account even if they DID NOT serve! I have several of my customers that I know personally, who have used the discount. I know that they did not serve, nor did their spouse. I asked one of the customers about it and it's a well known workaround evidently on the internet on how to secure it. I am getting the shaft because people who did not EARN the discount are using it. I'm having to discontinue Military and Veteran discounds because of this.
Do better GovX