Green13 Returns & Exchanges

Green13 Returns & Exchanges

Pricing
Free plan available. Free trial available.
Rating
0.0 (0 Reviews)
Developer
Green13 srl

Featured images gallery

  • Requests by status that filter the list, with the next step
  • Exchange request with the new size and approve or decline
  • Approved request with the return label file and refund step
  • Requests by status that filter the list, with the next step
  • Exchange request with the new size and approve or decline
  • Approved request with the return label file and refund step
  • Settings with a country group, its return fee and countries
  • Return or exchange page in the customer account, with the refund

Let customers return items or exchange them for another size or colour, on their own.

Customers start a return or exchange from their store account, pick items, choose a refund, store credit, another size or colour or, if you allow it, another product; a pricier one is paid online. They track each request there and add photos of faulty items. Review requests in your admin or auto-approve returns and exchanges; approved ones become native Shopify returns, refunds and restocks. Rules by country or postal area: return or restocking fee, note, days to return, exchange, withdraw.

Customers start a return or exchange from their store account, pick items, choose a refund, store credit, another size or colour or, if you allow it, another product; a pricier one is paid online. They track each request there and add photos of faulty items. Review requests in your admin or auto-approve returns and exchanges; approved ones become native Shopify returns, refunds and restocks. Rules by country or postal area: return or restocking fee, note, days to return, exchange, withdraw. more
  • Customers exchange for another size, colour or, if you allow it, product
  • Auto-approved returns and exchanges by group, FedEx labels from your account
  • Return rates by product and size, and a CSV export of every request
  • Return emails from your own email server, styled like your store, with photos
  • Refund or store credit, photos of faulty items, request status for customers

Languages

English and Italian

Works with

Categories

Return options

Return management

Pricing

Choose the plan that best fits your business.

Free

Free

Features

  • 3 requests per 30-day billing cycle
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

Starter

$5 / month

Features

  • 5 requests per 30-day billing cycle
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

14-day free trial

Growth

$15 / month

Features

  • 15 requests per 30-day billing cycle
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

14-day free trial

Unlimited

$30 / month

Features

  • Unlimited return or exchange requests
  • Self-service returns and exchanges
  • Country rules, native Shopify returns

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

Overall rating
0
Counts per rating level
  • 0% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
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Support

App support provided by Green13 srl.

Resources

Developer

Green13 srl

Via della Resistenza 129/c, Buccinasco, MI, 20090, IT

Launched

October 21, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders

  • View customers

    Customer data

  • View products

    Products, collections

  • Edit orders

    All order history for the last 60 days, merchant managed fulfillment, returns

  • View other data

    Locations, Shopify Markets settings

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