GreenDropShip

I've subscribed to this app for a few months now. Importing products is easy. You cannot trust the descriptions that Greendropship supplies and they tell you that you should create your own description anyway. I rewrote most of the descriptions. Just a heads up. Greendrop ship also has a nice selection of products. That's about where all the good ends so far. I finally got my store up and running and placed a test order. The test order I placed on Nov 8th has still not been processed nor shipped. They say it can take a week on their website, but it's now Nov 23rd. I emailed support and they told me an order can take up to 2 weeks to process. Keep in mind they are only open 5 days a week. It also took support a few days to even respond. If it is going to take this long, how about giving updates on an approximate ship date. I know there are supply chain issues all over the country now, but I guess I was too optimistic here. two weeks to process an order? Ordered on the 8th - it's now the 23rd. No shipment yet. No response as to an estimated shipment date even. Again, I'm assuming they are experiencing the staffing issues and hurdles that many other businesses are dealing with. Maybe down the road I'll revisit this app, but for now it's time to table this one.

My issue was fixed, but it takes a long time to get products shipped. This is very concerning and looks bad on my business.

I was having problem login on to my app I reach out to customers service for they to resolve the situation, at first I was annoyed because I was losing business after paying all that membership money then Josh one of the tech support help me with work around until the issue could be fix. wonderful customer service Josh .

I was charged $149 to look at your app for 5 minutes and decide I didn't want it. I selected your "free" plan, just to give me time to look at it and see what products you offer. Please refund my money ASAP, I'd rather not have to contact my credit card company. Thank you my email is sales@hastemart.com

I have been using this app for 2 months now and it has been overall pretty good, however there have been some minor issues that have been unresolved after countless efforts of contact via chat, email and phone. After editing pricing in Shopify the prices revert back to those on the GDS app. I have spent countless hours editing, only to see the prices revert back. This has been going on since early June and I have contacted GDS several times, only to receive the same feedback..."it will be escalated to our tech team and they will email you in 48-72 hours". Result: NO feedback. NO Resolution. I am also currently down because I cannot access my Import list as I am receiving a "Server Error" message. And when informing an agent, again it was escalated to the tech team, and again 48-72 hours with NO feedback or resolution. Just recently I scheduled a phone call and was not called?! I don't know how to resolve my issues. I am at a pause with my business. I booked another phone call. Hopefully I get called so I am able to speak with someone and hopefully get some feedback and a resolution.

I am sorry to say this because I really wanted this to work, but this app has major issues in usability, customer service, functionality, and overall for the amount of money spent on it. They need to work on their product before selling it to customers. It is, at best, in the development stage without any form of usability or QA testing for customers. Over 2 months ago I purchased their plan for $149 and it still does not work with Shopify. I have had numerous email exchanges with instructions that sent me to screens with errors on their website to set it up, and overall frustrations, and it still does not work. The app interface in Shopify keeps telling me I have to upgrade and purchase their plan and I have spent a few times checking my credit card to make sure it is not double billing. Not ready to use and they really need to either make it function or refund money to customers who cannot use their product. Two months is unacceptable to not resolve issues or to send information that is inaccurate for a product that does not function simply to install an app for dropshipping.

We tried to upgrade so the import list would work and nothing is happening. I called support 3x and not response. **Update - they helped with my plan but now the app is down with a 503 error. They told me it was fixed but its still not working. What is the issue? I paid the yearly fee and now I have signed up for 40/month. At this point it is not worth the money.

We paid the $149 annual fee and $40 a month.
**May 20 Update:
--------------------------
At least 3 major bugs make this application completely unusable. Even Shopify doesn't recommend it anymore. Since my last review and complaint, I never received information about their shipping rates.
Also, I have a test order that has the status "processing" for almost 4 weeks. I am out. --------------------------- It is practically impossible to search for products by category and there are no filters in the search products section.
Some categories show only a small fraction of the products that suppose to be there.
Most of the products are out of stock.
During product import, many product images and even descriptions were missing.
Incomplete and confusing instructions.
We have been told that with $40 a month, the shipping rates would be calculated automatically. This is not the case and no instructions were provided about the shipping cost by zone and weight.
Customer support was providing incomplete, misleading, and sometimes false information. So far no solutions were provided.

*****UPDATE***** I GAVE IT ANOTHER TRY BECAUSE I AM ALL ABOUT GIVING LPEOPLE THE BENEFIT OF THE DOUBT. YEP WHAT A WASTE OF MONEY. OVER $500 IN THE START UP FEE AND MONTHLY FEE. THERE IS ALWAYS SOMETHING THAT DOES NOT WORK. LAST WEEK THE SITE DIDN'T WORK. THIS WEEK IMPORT DOES NOT WORK. THIS APP IS A PIECE OF SH!T!!!! I AM TAKING MY LOSSES AND WILL TELL EVERYONE I KNOW I DO NOT RECOMEND THIS COMPANY! I paid the $149 annual fee, was approved, upgraded to the $40 a month, added items to my store. Most of my items were out of stock and now it's saying that my membership is not yet approved. I am so confused as you already took the annual and membership monthly payment.