Pick Bot ‑ Barcode Buddy
- Pricing
-
From $0.01/month
- Rating
- 4.3 (9)
- Developer
- Groove Industries
Featured images gallery
Pick Bot makes it easy for your fulfillment team to ensure pick-pack accuracy.
Packing errors cost your business money and customer loyalty. Higher shipping costs and customer reviews make it more important than ever to have the highest packing accuracy possible. Pick Bot is a fast and easy way to add barcode scanning verification to your fulfillment operation. Our app will ensure that every shipment is exactly right so you can focus on delighting your customers. Use your phone to get started scanning orders today!
- Easily scan barcodes in for new items updating them as you pack orders.
- Product bin locations can be saved for each product & displayed during scanning.
- Generate product barcode labels with your existing thermal printer.
- Totally fool proof system. Always ship the correct items and quantity. Always.
Languages
English
Works with
- Shopify Admin
- order picking
- pick pack
- shipping easy
- shipstation
- shipworks
Categories
Labels and packaging
Pricing
Choose the plan that best fits your business.
1 Penny per month
$0.01 / month
Starter plan: For one just penny per month you get barcode printing & 30 scans per day. Additional scans just 1 cent.
Features
- Try fool-proof scanning for .01/month.
- 30 Scan limit resets every day
- Intuitive Scanning for perfect picks
- Mobile Scanning
- Supports all barcodes
- Crazy simple setup and use
- Print customizable product barcodes.
- Scan with your mobile phone camera.
10K Scans/month
$10 / month
Standard plan: 10k scans per month. After 10,000 scans additional scans are just 1 cent.
Features
- Includes all features of the demo plan
- Includes warehouse workflow consultation
25K Scans/month
$25 / month
or $250/year and save 17%
Upgraded plan: 25k scans per month. After 25,000 scans additional scans are just 1 cent.
Features
- Includes all features of the demo plan
- Includes warehouse workflow consultation
- Includes GP Onboarding discount
- Annual discount option
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (9)
Ive been using PicBot since it was Groovepacker, some time now. Worked well but one feature it didnt have was time and date tagging when orders are processed. This is important for us as all orders are packed under CCTV so any customer claims of shortages etc can be double checked which could take hours are you need to troll lots of footage. I reached out to support to suggest the feature as i was going to go else where. Response was instant by several contacts but Olivia took what i was looking for and worked with the development team to role out exactly what i needed in record time during the run upto Christmas. In addition I was able to reduce my plan as i no longer needed the unlimited plan so saved 50% there to. Now have everything i need at half the cost of other apps. Thankyou to Olivia.
We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives.
Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ended up installing due to the lacking customer support.
We chose to ignore this customer's emails and pleas for help after providing them service for two years!
If that makes zero sense and seems super unlikely it's because that is not what happened.
After all, if you have a customer paying to use your app it's generally a good idea to respond to them and be helpful, right?
When we saw the notification of their 1-Star review we were shocked and we reached out. We apologized first, then explained that we did not get the follow up messages they thought we had.
After apologizing we turned our focus to addressing their issue.
Internally we added redundancy to our incoming support email. 2 years before we had a similar issue with Support messages from Shopify. (see the other 1-start review)
Once might have been a random glitch but twice was reason to set up a dedicated address with multiple email and Slack forwards to ensure no Shopify support messages are ever missed.
Later we found the missing messages. They did not show up in the initial searches but they were apparently there the whole time. We shared this with the customer and apologized again.
I optimistically thought BuffChick would accept our apology. They did not. Instead they insisted we were lying about not seeing their message.
They believed (and continue to believe) that we did receive their message an did not reply, due to either incompetence, or some type of malice? I'm not sure.
What I understood from their reply was that they believed because we had replied to one of their earlier messages (which we did) that we must have received all subsequent messages and were therefore lying.
Later finding the message and letting them know was further confirmation to them that we were liars. 🤔
We've been offering support for this Shopify app and for GroovePacker (our stand alone pick & pack app) for over a decade and we've never felt that replying to our customers was "optional".
It really bothers me that a technical issue caused us to loose a customer and I'm very sorry that some people have been lied to so much that they are more likely to believe a company/individual is trying to deceive them than that an email delivery could fail.
In any case I wish BuffChick the best. We would always be happy to work with them again if they decided to give us another chance. I feel certain that the redundancy measures we've now put in place will ensure we receive every message.
I really like this app. It catches all our mistakes. It does show a lot of "error" messages, but usually refreshing it a couple of times takes care of that.
- Only area of improvement is to let you print more than 10 Packing slips. That's a lot of clicking and waiting for pages to load to do 200+ orders 10 at a time.
I would double what I pay for the subscription if it could do 1 additional thing: predict the shipping package and print it on the packing slip so that my workers could know what box they'll need before they start fulfilling the order.
Overall I am very happy with the app and I hope it continues to make updates as it's the only app I've found so far that offers this service. Get the app - you'll save time and money.
Support
App support provided by Groove Industries.
Resources
Developer
7001 St Andrews Rd #302, Columbia, SC, 29212, US
Launched
December 4, 2019
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