Reviews (17)

Overall rating
3.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
Edited March 18, 2025

We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives.

Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ...

Buff Chick Supplements
United States
About 2 years using the app
Edited February 2, 2021

We use this app to scan orders at our Fulfillment Center. Since using this app the Pick Errors have gone down significantly. Recently they have added a feature to verify the shipping label one the order has been scanned. I like how adding this feature they have addressed the major areas of concern that may happen during fulfillment of orders. Their customer service is also great. They respond to ...

Prairie Wear
Canada
9 months using the app
February 22, 2021

Fantastic App. Easy to use and easy to integrate. Dan is very responsive to any questions you may have. Highly recommended.

Low Carb Canada
Canada
9 months using the app
November 30, 2023

Hi!!! We've been clients for almost 2 years, we've reached out over these past 2 years 6-10 different times with no response!. I'm reaching out thru the website directly this time to see if someone could help us out in one important issue with the app that weve been experiencing ever since we installed it but the contact support app doesnt work after inquiring if im a robot.

Whenever our clients ...

MAKEUPMX
Mexico
Almost 2 years using the app
Groove Industries replied December 1, 2023

Hi there! I appreciate your loyalty over the past 2 years.
We did receive your question and I'm pleased that we were able to send a reply in about an hour. Unfortunately, it ...

January 7, 2023

I really like this app. It catches all our mistakes. It does show a lot of "error" messages, but usually refreshing it a couple of times takes care of that.

- Only area of improvement is to let you print more than 10 Packing slips. That's a lot of clicking and waiting for pages to load to do 200+ orders 10 at a time.

I would double what I pay for the subscription if it could do 1 additional ...

Kaulumaika
United States
12 months using the app
February 25, 2023

I wish I would have installed this before our holiday rush. I was worried it would slow down our output during our busiest time of the year but we are actually able to get shipments our faster using groovepacker. We are using it all year, but I'm glad we will have it ready for next year..

Kilemy Boutique
Singapore
12 days using the app
April 16, 2023

Quick installation and setup. We were up and running in the same day. We've found what we were looking for.

xpocart
Pakistan
2 days using the app
April 16, 2023

It's what we are looking for and it's going to work for us but I want to switch to the full package. Can someone call me?

Mandora
Pakistan
2 days using the app
April 16, 2023

It's good. It makes it easy to onboard new people in the warehouse. Recommend for everyone. thats the thing we should all must have.

theurbanmart
Pakistan
2 days using the app
April 16, 2023

We used groovepacker lite for a few weeks and it's been great. We moved to the standard version because we added bundles for the summer. I like the reporting in the standard version.

Lingerie Ghar
Pakistan
2 days using the app