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Gup is AI chat for your store — verified order tracking and product answers from your live catalog.
Gup is an AI chat agent for your storefront — trained on your knowledge, with optional live store Shopify Actions. Shoppers get instant FAQ answers in your widget. With store Actions enabled: verified order tracking (order #+checkout email) and product recommendations from your live catalog — read-only, no refunds or cancellations. Includes a lean inbox for handoffs, not a full ticket desk. Install to connect your store; sign up at gup.app to deploy the widget.
- Verified order tracking after order number + checkout email match
- Product answers from your live catalog — variants, prices, availability
- AI chat on your site with human handoff and a light support inbox
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
External charges may be billed by Gup separately from your Shopify invoice. Learn more
free
Free
Features
- 1 AI Agent
- 50 AI resolutions / mo (hard cap)
- 500 knowledge chunks (~100 pages)
- Website embed & playground
- Inbox + draft learnings
- 1 full seat · unlimited viewers
- Community support
- Subscribe at gup.app
Growth
$99 / month
Features
- 2 AI Agents
- 1,500 AI resolutions / mo
- $0.25 per resolution overage
- 10,000 knowledge chunks (~2,000 pages)
- Team roles · publish learnings · insight
- 2 full seats · unlimited viewers
- Callback, contact capture & availability
- Shopify Actions · guided order tracking
Scale
$299 / month
Features
- 5 AI Agents
- 5,000 AI resolutions / mo
- $0.25 per resolution overage
- 50,000 knowledge chunks (~10,000 pages)
- Email channel · Branded From address
- 5 full seats · unlimited viewers
- Callback, contact capture & availability
- Shopify Actions · guided order tracking
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
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Support
App support provided by Gup.
Resources
Launched
August 17, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Products, orders
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View products
Inventory, products, collections
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View orders
Order fulfillments, all order history for the last 60 days
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