Overall rating
3.9
Counts per rating level
  • 63% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 38% of ratings are 1 stars
March 9, 2024

The support team worked great, even though they have worked via email but the response was very quick. 5 star for CS team

Jack Store
United States
About 2 months using the app
December 25, 2023

The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app).

The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!

Ruby Mountain Goods
United States
8 days using the app
November 10, 2023

I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.

Blackwell's Wines & Spirits
United States
2 months using the app
August 1, 2023

So far this app has worked just the way I want it to. Will continue to trial it out with customers and see outcome. Support has been exceptional though regardless any questions have been answered quickly.

Lokk Stokk & Apparel
Australia
10 months using the app
July 12, 2023

I recently started using the Govalos Gift Card app for my Shopify store and need support to customize with my brand gift card. David has been amazing in helping me set up and customize the app to fit my store's needs. The app is user-friendly and easy to navigate, making it simple for my customers to purchase and redeem gift cards. I highly recommend Govalos Gift Card app and David's exceptional customer service!.

Travel Pack-it
United States
8 days using the app
May 17, 2023

New user to the app. We have not fully explored the true commercial benefits of the app yet and we are very much looking forward to doing so over the coming month. However, the level of service is top notch! Thank you for your help as we go!!

Waldorf At Home
United States
January 23, 2023

Never worked. The Send as a gift card button never appeared. Troubleshooted for 2 hrs by myself. No support at all on site not troubleshooting FAQ on their help site. Looked promising.

Tazitas +
Mexico
1 day using the app
GV replied January 24, 2023

Hi Daniel,

As mentioned in our follow-up email, please send us a staff account for further investigation because we cannot reproduce your issue in our environment. We will be more than happy to support you and bring you a great gift card experience.

Look forward to hearing your reply.

Thanks,
David.

January 3, 2023

I wish the app worked but it didn't work with the Whisk theme. I installed it and it broke all the formatting on my page. Sad that the only affordable gift card app doesn't work.

Shari's Tea
United States
20 minutes using the app
GV replied January 24, 2023

Hi Shari's Tea shop,

As mentioned in our follow-up email, please send us a staff account for further investigation. We will be more than happy to support you and bring you a great gift card experience.

Look forward to hearing your reply.

Thanks,
David.