Happy Returns by PayPal

Free to all merchants that offer PayPal as a payment method

  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Automate returns & exchanges

Automate returns and exchanges via a branded returns portal that’s free to merchants using PayPal Checkout. PayPal Checkout fees apply.

Convert refunds into exchanges

Recommend exchanges based on shopper return reason and available inventory. Returns are recorded directly in simple, clean transactions.

Reduce returns shipping costs

Connect to your carrier to generate shipping labels or save with our low rates. Upgrade to box-free return drop off in the US.

Happy Returns by PayPal

Happy Returns by PayPal

Save thousands a year

Our return portal fees are waived for merchants that offer PayPal as one of their payment options, a $500/month savings.

  • Merchants can offer any other payment method at checkout as well.
  • Shoppers can complete their returns with us, no matter what payment method they used.
  • PayPal Checkout fees still apply.

Customize the portal for your brand

Customize return reasons and refund methods and apply policy rules automatically.

  • Easily swap out your mobile and desktop background images in the merchant dashboard.
  • Choose a favicon and button color that reflects your brand identity.
  • Customize welcome, item list, and confirmation messages, default login method, and much more.
  • Set custom return reasons by product category.

Integrate your returns policy

Control how and when shoppers can return items.

  • Set custom return windows for specific items, promotions, holidays, or final sale.
  • Decide which return methods are right for your store and set distinct processing fees for each.
  • Leverage Returnless Refunds to refund shoppers without shipping the items back.

Retain revenue through exchanges

Reduce refunds and increase exchanges.

  • One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level.
  • Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Streamline international returns

Standardize your international returns experience to benefit both shoppers and your customer service team.

  • Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish.
  • Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically.
  • Set unique processing fees for each zone you sell in.
  • Route returns to multiple destinations with multiple carriers, across the globe.

Upgrade to box free, label-free drop-off

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

  • In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
  • Box-free, label-free returns.
  • Aggregated shipping from Return Bars help save merchants up to 40%.

Utilize powerful tracking and reporting

All transactions are recorded in real time directly in your Shopify account and the Happy Returns dashboard.

  • Monitor or look up the status of any return.
  • Manage returns and make exceptions.
  • Track inventory throughout the return process.
  • Export data with custom reports or utilize a webhook to capture the latest data.

Launch date

Happy Returns by PayPal

Happy Returns by PayPal

Save thousands a year

Our return portal fees are waived for merchants that offer PayPal as one of their payment options, a $500/month savings.

  • Merchants can offer any other payment method at checkout as well.
  • Shoppers can complete their returns with us, no matter what payment method they used.
  • PayPal Checkout fees still apply.

Customize the portal for your brand

Customize return reasons and refund methods and apply policy rules automatically.

  • Easily swap out your mobile and desktop background images in the merchant dashboard.
  • Choose a favicon and button color that reflects your brand identity.
  • Customize welcome, item list, and confirmation messages, default login method, and much more.
  • Set custom return reasons by product category.

Integrate your returns policy

Control how and when shoppers can return items.

  • Set custom return windows for specific items, promotions, holidays, or final sale.
  • Decide which return methods are right for your store and set distinct processing fees for each.
  • Leverage Returnless Refunds to refund shoppers without shipping the items back.

Retain revenue through exchanges

Reduce refunds and increase exchanges.

  • One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level.
  • Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Streamline international returns

Standardize your international returns experience to benefit both shoppers and your customer service team.

  • Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish.
  • Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically.
  • Set unique processing fees for each zone you sell in.
  • Route returns to multiple destinations with multiple carriers, across the globe.

Upgrade to box free, label-free drop-off

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

  • In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
  • Box-free, label-free returns.
  • Aggregated shipping from Return Bars help save merchants up to 40%.

Utilize powerful tracking and reporting

All transactions are recorded in real time directly in your Shopify account and the Happy Returns dashboard.

  • Monitor or look up the status of any return.
  • Manage returns and make exceptions.
  • Track inventory throughout the return process.
  • Export data with custom reports or utilize a webhook to capture the latest data.

Launch date

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Plus

$500/month

Shipping charges may apply

  • Branded returns portal
  • Promote exchanges
  • Language localization 
  • Analytics & reporting

Plus for PayPal

Free to install

Shipping charges may apply

  • Free if you offer PayPal as a payment option
  • Branded returns portal
  • Promote exchanges
  • Language localization 
  • Analytics & reporting

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    25% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Sage & Sill

Location United States

Wonderful returns app, especially considering the new pricing model for merchants accepting PayPal! Meets most of our needs. Features I would love to see in the future include:
- Support for the Cainiao within Order Tracking, as this is the primary global courier for dropshipping.
- The ability to approve or deny return requests based on customers' return reason (i.e. approve "arrived damaged," but deny "I didn't like it").

Head Kandy

Great Concept. HORRIBLE customer service and very slow time to help you with issues. If you are paying this much a month for a service they should attend to your issues. LIKE LOGGING IN. It defaults every time to signing up for a new account and you can't log in. ALSO IT WONT LET YOU POST NEGATIVE REVIEWS.

C A R I U M A

Happy Returns have helped us improve the returns holistically. Experience to customers is flawless, internal processes improved, exchanges were optimised and the drop off location options have driven cost of returns down. Their team is efficient and easy to work and KPI dashboards are super helpful for decision making.

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