Happy Returns, a UPS Company

Name: Happy Returns, a UPS Company
Brand: Happy Returns
Rating: 3.2 (25 reviews)

Pricing: $500/month. Free trial available.
Rating: 3.2 (25)
Developer: Happy Returns

Install

View demo store

We make returns beautiful for shoppers, merchants, and the planet.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.

Automate returns and exchanges via a branded return portal
Customize return reasons and refund methods, apply policy rules automatically
Retain revenue with Return Shopping and one-click exchanges
Save on return shipping with our expansive network of Return Bars
Utilize powerful real-time returns tracking and reporting directly in Shopify

Languages

English, French, and German

Pricing

Choose the plan that best fits your business.

External charges may be billed by Happy Returns separately from your Shopify invoice. Learn more

Plus

$500 / month

Shipping charges may apply

Features

Branded returns portal
Return Shopping
Language localization 
Analytics & reporting

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (25)

Overall rating

3.2

Counts per rating level

32% of ratings are 5 stars
8
16% of ratings are 4 stars
4
16% of ratings are 3 stars
4
8% of ratings are 2 stars
2
28% of ratings are 1 stars
7

All reviews

October 26, 2023

Fantastic app with an appealing PayPal offer. However, it won't work for you if you're outside the US/Canada. Additionally, the customer service is slow and hasn't been much help. So, all EU stores should consider looking elsewhere.

Reyrr Athletics

Sweden

About 2 months using the app

August 16, 2023

As many others have said, for a free app to Paypal users, HR is a nice way to integrate automated returns for customers but it does have its limitations. Better options for managing defective items and ability to make changes to orders within the dashboard all need to be improved. Also I've had some difficulties with getting help from the customer support team, often having to email multiple times before getting a response. Overall, I'm happy with what happy returns has to offer but I look forward to them making improvements that address all of the functionality requests so many people have made.

Kuwalla Tee

Canada

2 months using the app

July 31, 2023

We implemented Happy Returns on ModCloth and are very happy with the outcome. The CEO of Betabrand told me that Happy Returns was one provider who upheld their word and that he was very pleased with the platform. This convinced me to add it to ModCloth. We anticipated a 65% adoption rate for the Happy Returns bar but it's a 75% adoption rate. Customers are really happy with the easy process and it's lowered the contacts to order for our Customer Service team.

The only negative Customer reviews were one to two instances where a store employee was not trained on the return process but the HR team quickly contacted the location for training. The ModCloth team had a short learning curve on using their tags but once we understood time based tags, it was really helpful for blocking promotion based doorbusters from being returned. Overall, we are very happy with the product and the service.

ModCloth

United States

7 months using the app