Happy Returns, a UPS Company , 29 reviews
HappyReturns allows my customer to return & exchange with ease! I've used HR for years and the feedback from my customers means the world to us! They also have customizations to the portal as well as an array of reporting to choose from!
As a larger DTC Brand, HappyReturns is more than just an app, they're a wonderful partner. Technically speaking, integration with Shopify was easy and seamless (about a day of configuration work). Their onboarding team is fantastic (Hope is the best) and helped us through trickier technical implementation with our ERP/WMS. After the installation is what really matters, though. HappyReturns Return Bars, Returnista Apps, and mail rates have help save us materially save on carrier fees, labor, and customer service time. If you're a retailer of any appreciable size, you absolutely must be looking at this service.
We implemented Happy Returns on ModCloth and are very happy with the outcome. The CEO of Betabrand told me that Happy Returns was one provider who upheld their word and that he was very pleased with the platform. This convinced me to add it to ModCloth. We anticipated a 65% adoption rate for the Happy Returns bar but it's a 75% adoption rate. Customers are really happy with the easy process and it's lowered the contacts to order for our Customer Service team.
The only negative Customer reviews were one to two instances where a store employee was not trained on the return process but the HR team quickly contacted the location for training. The ModCloth team had a short learning curve on using their tags but once we understood time based tags, it was really helpful for blocking promotion based doorbusters from being returned. Overall, we are very happy with the product and the service.
Our onboarding experience has been great, and we had an easy time setting everything up! It integrates well with Shopify and while we're not looking forward to getting our first return, we know it will be in good hands with Happy Returns!
Edit: Update to my review. Support came and sorted my issue and helped me setup my store. This app has really easy customisation, and support was very helpful. I'm looking forward to using it whenever a returns pops up.
Unable to even use the app, get an error saying" Your email must contain @ and a domain" when signing up.
We are very happy with happy returns. Is saving hours of time for our small support staff. Makes processing the few hundred returns we have each month very easy.
Happy Returns have helped us improve the returns holistically. Experience to customers is flawless, internal processes improved, exchanges were optimised and the drop off location options have driven cost of returns down. Their team is efficient and easy to work and KPI dashboards are super helpful for decision making.
Happy Returns provides a robust solution that is easy for both customers and admins to use. The in-person Return Bar option provides flexibility for customers who don't have printers or who prefer to return things in-person. Their growing international capabilities and options for logistical support are also helpful for growing brands that may not want or be able to manage reverse logistics fully in-house.
Our customers love Happy Returns. It’s 2021 - who likes printing labels anymore? Since switching to Happy Returns, our customers have reached out to let us know how much they appreciate the seamless returns process. Not surprisingly 63% of our customers chose to return at one of the 2,600 return locations across the US - that data right there lets you know which method is popular with customers. Not sure what the store below is referring to, but we’ve had no issues with issuing store credits for returns. We have worked with the other 2 big return platforms and can unequivocally say that Happy Returns is the best option out there.
Great Concept. HORRIBLE customer service and very slow time to help you with issues. If you are paying this much a month for a service they should attend to your issues. LIKE LOGGING IN. It defaults every time to signing up for a new account and you can't log in. ALSO IT WONT LET YOU POST NEGATIVE REVIEWS.