Happy Returns, a UPS Company

Happy Returns, a UPS Company

Pricing
$500/month
Rating
3.0 (30)
Developer
Happy Returns

We make returns beautiful for shoppers, merchants, and the planet.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions. more
  • Automate returns and exchanges via a branded return portal
  • Customize return reasons and refund methods, apply policy rules automatically
  • Retain revenue with Return Shopping and one-click exchanges
  • Save on return shipping with our expansive network of Return Bars
  • Utilize powerful real-time returns tracking and reporting directly in Shopify

Launched

November 12, 2020

Languages

English, French, and German

Pricing

External charges may be billed by Happy Returns separately from your Shopify invoice. Learn more

Plus

$500 / month

Shipping charges may apply

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (30)

Overall rating
3
Counts per rating level
  • 40% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 27% of ratings are 1 stars
October 31, 2023

Happy Returns has limited options to prevent fraudulent returns from impacting your business. You will have the option to auto-approve all exchange and refunds, or manually approve all exchanges and refunds. In addition to limited features, agents at the return bars do not verify the items that are being returned. If you use the return bar, you will receive items purchased from the Salvation Army, or items that appear to be stolen from a lost and found school pile. Work on your tech, Happy Returns.

GYMREAPERS
United States
Over 1 year using the app
July 31, 2023

We implemented Happy Returns on ModCloth and are very happy with the outcome. The CEO of Betabrand told me that Happy Returns was one provider who upheld their word and that he was very pleased with the platform. This convinced me to add it to ModCloth. We anticipated a 65% adoption rate for the Happy Returns bar but it's a 75% adoption rate. Customers are really happy with the easy process and it's lowered the contacts to order for our Customer Service team.

The only negative Customer reviews were one to two instances where a store employee was not trained on the return process but the HR team quickly contacted the location for training. The ModCloth team had a short learning curve on using their tags but once we understood time based tags, it was really helpful for blocking promotion based doorbusters from being returned. Overall, we are very happy with the product and the service.

ModCloth
United States
7 months using the app
July 19, 2023

Our onboarding experience has been great, and we had an easy time setting everything up! It integrates well with Shopify and while we're not looking forward to getting our first return, we know it will be in good hands with Happy Returns!

Desire Denim
United States
5 months using the app
August 23, 2023

As a larger DTC Brand, HappyReturns is more than just an app, they're a wonderful partner. Technically speaking, integration with Shopify was easy and seamless (about a day of configuration work). Their onboarding team is fantastic (Hope is the best) and helped us through trickier technical implementation with our ERP/WMS. After the installation is what really matters, though. HappyReturns Return Bars, Returnista Apps, and mail rates have help save us materially save on carrier fees, labor, and customer service time. If you're a retailer of any appreciable size, you absolutely must be looking at this service.

Cuyana
United States
5 months using the app
Edited November 18, 2023

Terrible experience. They charge you left and right for payment fees. Very very rude people working there. They simply do not care about the Customer. We are NOT Recommending this APP to Anyone if you don´t want to lose time get some alternative.

Eric Javits
United States
7 months using the app

Support

Happy Returns can answer any questions you have about Happy Returns, a UPS Company.

Developer

Happy Returns

1106 Broadway, Santa Monica, CA, 90401, US

More apps like this

4.9 out of 5 stars 492 total reviews Free plan available
Auto-manage returns and exchanges, return labels&return policy
Built for Shopify
4.7 out of 5 stars 2345 total reviews Free plan available
Retain traffic & revenue with exchanges and store credits
4.8 out of 5 stars 79 total reviews Free
The Future of Post Purchase Experience That Amplifies Sales

Want to add an app?

Try Shopify free for 3 days