Happy Returns

Happy Returns

by Happy Returns

Best in class return solution FREE until Jan 31, 2021!

3.7 of 5 stars(3 reviews)

Automate Returns & Exchanges

Automate returns & exchanges via a branded returns portal. Customize return reasons & refund methods and apply policy rules automatically.

Convert Refunds Into Exchanges

Recommend exchanges based on shopper return reason and available inventory. Returns are recorded directly in simple, clean transactions.

Reduce Return Shipping Costs

Connect to your carrier to generate shipping labels or use our low rates for guaranteed savings. Upgrade to box-free return drop off.

About Happy Returns

FREE till Jan 31st 2021!!

With Happy Returns, you can:

Customize the return portal with your unique branding

You control key elements of the look and feel of your returns portal, including:

  • Logo, colors, and font
  • Return reasons, configurable by category, e.g. too big for apparel
  • Return methods, e.g. refund, exchange

Configure the app to apply your return policy

You control:

  • How many days shoppers have to return products, i.e. the return window
  • Return window by refund type or by season, e.g. return within 30 days for refund and within 60 days for an exchange, or extended return window for holiday season
  • Final sale items
  • Return fees, applied per return method
  • Limiting refund types by product, e.g. specify a product is only eligible for exchange
  • Allowing for “return-less” refunds, e.g. for first orders or for low-value items
  • Black-listing problem shoppers or identifying your best customers as VIPs

Enable exchanges based on available inventory

Reduce refunds and increase exchanges with intelligence built into the app that allows for:

  • One click exchanges for size, based on shopper return reason and available inventory
  • Variant exchanges for attributes like color, size, waist, inseam, etc.
  • Pre-orders for exchanges if items are out of stock
  • Exchanges for same value if items were purchased on sale or with a discount code
  • Automatic conversion of an exchange to a refund if items stock out

Automate return shipping and reduce costs

Flexible set-up lets you automate return shipping based on:

  • Integration will all major carriers, e.g. FedEx, UPS, USPS, etc.
  • Automatic generation of return shipping labels from your carrier account or
  • Happy Returns' low carrier rates, should you choose them

Upgrade to box free, in-person return drop off

Ready to give shoppers more choices in how to return and reduce shipping costs further? Upgrade to our box-free, in-person return program, featuring:

  • QR codes to drop off returns at over 2,500 convenient locations nationwide
  • Aggregation for bulk shipping, saving you more money
  • Reusable totes that eliminate cardboard and increase sustainability
  • No set-up cost and per-item fees based on shopper usage

Provide powerful tools, tracking & reporting to your CX teams

All transactions are recorded directly in your Shopify account, and our app dashboard allows your teams to:

  • Look up return status
  • Make exceptions and manage returns easily
  • See summary reporting on all return & exchange metrics in real time
  • Track inventory throughout the return process
  • Export data with custom reports or utilize a webhook

See the app in action

Explore how the app works in an example store.

View example store


External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.



Shipping charges may apply

  • FREE until Jan 31 2021

  • Up to 500 items per month

  • Return policy manager

  • Promote exchanges

  • Analytics

  • Shipping rate optimization



Shipping charges may apply

  • FREE until Jan 31 2021

  • Pro plan+

  • Up 1500 items per month

  • Exchanges by collections

  • International returns

  • Inventory management

  • Order tracking

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    67% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    33% of ratings are 1 stars

Most recent reviews

Wild Oak Boutique

Happy Returns claim they are able to offer return for store credit but that functionality never worked for us. We have went back and forth with Happy Returns for over three weeks to get this issue resolved with no luck. It seems to be clear now that they do not actually offer this functionality. If you want a returns platform that offers return for store credit, do not use Happy Returns.

Ministry of Supply

We truly enjoy working with the Happy Returns team. The returns portal is simple and intuitive for our customers to use and the backend system is just as easy for the team. The new added customization features have been a big win. They make it easy by returning items in bulk and their support team responds quickly whenever we need them.

Public Rec

We started using Happy Returns a few months ago. It's been a great experience for our customers and a nice cost savings for the business as well. The bulk return shipping, plus access to return at any fedex location, is a win win for the customer and our business. Also, their support has been good too. Helping us fix kinks as they arise. We've enjoyed working with the team.