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AI customer support that handles questions, orders, and returns — automatically.
Hastedesk connects to your Shopify store and automatically handles the tasks questions your support team answers every day. It can cancel orders, update shipping addresses, look up order status, and answer product or policy questions — all without an employee. You control exactly what it can do. Set it to handle routine requests automatically or require approval for sensitive actions. When a conversation needs an employee, it escalates to your team inbox instantly.
- Answers customer questions automatically using your store's knowledge base
- Cancels orders partially or fully, change the shipping address, no staff needed
- Escalates complex conversations to your team inbox instantly
- You control which actions the AI can take without approval
- Optimize tasks such as returns and exchanges
Languages
English
Works with
- Gmail
- Outlook
- Recharge
Categories
Channels
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 AI conversations/month
- Chat widget
- Shopify integration
- Knowledge base
- Order cancellations & shipping updates
- Smart escalation & team inbox
- Guided returns & exchanges
Starter
$19 / month
$0.05 per conversation over the 500/month limit
Features
- 500 AI conversations/month
- Analytics dashboard
- Everything in free
14-day free trial
Pro
$39 / month
$0.03 per conversation over the 3,000/month limit
Features
- 3,000 AI conversations/month
- Everything in free
- Lower overage rate ($0.03/conversation)
- Unlimited seats for your team
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
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Support
App support provided by ViewPaid.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Draft orders, order fulfillments, all order history for the last 60 days, order edits
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
