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AI customer support with limits you set. Handles WISMO, refunds, and returns — escalates the rest.
Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate. You configure per-action limits for refunds, returns, and discounts in your admin, and the AI escalates anything outside them to your inbox.
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- Escalates to email when confidence drops or customer asks
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Pricing
Starter
$29 / month
or $288/year and save 17%
Features
- 500 conversations / month
- Storefront chat widget
- Email inbox integration
- Auto refunds (with caps)
- Auto returns + cancellations
- AI discount codes
Growth
$79 / month
or $792/year and save 16%
Features
- 2,000 conversations / month
- Storefront chat widget
- Email inbox integration
- Auto refunds (with caps)
- Auto returns + cancellations
- AI discount codes
Scale
$199 / month
or $1,980/year and save 17%
Features
- 10,000 conversations / month
- Storefront chat widget
- Email inbox integration
- Auto refunds (with caps)
- Auto returns + cancellations
- AI discount codes
- Priority support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Helmsly.
Resources
Launched
May 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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Edit discounts
Discount codes and promotions
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View Online Store
Online Store pages
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