What makes Help Scout unique? It's completely invisible to customers. They won't see a customer portal, ticket numbers or robotic email templates. We provide your support team with everything you need to deliver outstanding customer support, while keeping the customer experience simple and personalized.
- Smart customer profiles: view customer information, conversation history and Shopify metrics/orders all in one spot
- Workflows: easily filter emails and automate actions quickly
- Saved Replies: share a list of frequently used responses that can be inserted in two clicks
- Multiple Mailboxes: have multiple stores? No problem! You can manage unlimited mailboxes from the same account
- Notes & Delegation: communicate internally by assigning conversations or adding notes
- Knowledge Base: create a branded self-service site with answers to FAQs using Docs