Help Scout

Name: Help Scout
Brand: Help Scout
Rating: 3.7 (19 reviews)

Pricing: Free to install
Rating: 3.7 (19)
Developer: Help Scout

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Every customer conversation, one unified platform

The AI support suite that teams use to turn conversations into growth.

Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.

Inbox: Bring every support channel together, with Shopify order details and acti
Envoy powers Scout AI with frontier models and insights from 3B+ conversations.
Copilot acts as a senior-level teammate built right into the Inbox.
Signal gives you the data to spot friction and make better business decisions

Popular with stores like yours: Based in United States

Languages

English

Works with

Campaign Monitor
HubSpot
Klaviyo
Mailchimp
Slack
Zapier

Pricing

Choose the plan that best fits your business.

External charges may be billed by Help Scout separately from your Shopify invoice. Learn more

Free to install

Free

All charges are billed in USD. See all pricing options

Reviews (19)

Overall rating

3.7

Counts per rating level

79% of ratings are 5 stars
15
0% of ratings are 4 stars
5% of ratings are 3 stars
1
16% of ratings are 2 stars
3
0% of ratings are 1 stars

All reviews

July 15, 2026

Not possible to install the Beacon using the app.

Matchatori

Sweden

14 days using the app

March 7, 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.

We are waiting until a few more of these items are live before we migrate.

Beauty Heroes®

United States

Over 2 years using the app

February 29, 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk

United States

6 months using the app