Help Scout
- Pricing
-
Free plan available. Free trial available.
- Rating
- 4.6 (18)
- Developer
- Help Scout
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Deliver the personal touch at scale
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create a free account to get up and running in minutes!
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools included at no extra cost
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Languages
English
Works with
- HubSpot
- Mailchimp
- Campaign Monitor
- Zapier
- Klaviyo
- Slack
Categories
Channels
Pricing
External charges may be billed by Help Scout separately from your Shopify invoice. Learn more
Free
Free
- Up to 100 contacts and 5 users per month
- 1 Inbox
- 1 Docs site
- 10 Saved replies
- 10 Tags
- 1 Embeddable support hub
- Basic reporting
Standard
$30 / month
or $25/year and save 93%
- Per user pricing
- Multiple Inboxes and Docs sites
- Multiple knowledge bases
- Basic workflows
- Unlimited tags and saved replies
- Basic AI Inbox assistant
15-day free trial
Plus
$54 / month
or $45/year and save 93%
- Per user pricing
- All Standard features and...
- Advanced workflows
- Advanced AI Inbox assistant
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
15-day free trial
Pro
$90 / month
or $75/year and save 93%
- Everything in Plus and...
- Unlimited workflows
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (18)
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Friendly user
Support
App support provided by Help Scout.
Resources
Developer
Launched
March 31, 2014
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