Help Scout
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About this app
Launched
March 31, 2014
Languages
English
Categories
Support ticket managementIntegrates with
HubSpot, Mailchimp, Campaign Monitor, ZapierSupercharge your customer conversations with Help Scout. Empower your team with store insights.
Help Scout’s Shopify integration offers a complete picture of your customers’ experience and data across platforms, so that you can service and support your customers. Seamlessly integrate Shopify customer metrics, contact information, and recent orders into your Help Scout Mailbox.
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Access order details with a single click from your Help Scout Mailbox.
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View key metrics such as lifetime value, annual value and average order value.
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Display your customers’ most recent orders right in the customer sidebar.
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Easily filter emails and automate actions with workflows.
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Import customer contact information.
Pricing
15-day free trialExternal charges may be billed by Help Scout separately from your Shopify invoice. Learn more
Standard
$25/month
or $240/year and save 20%
- 2 Mailboxes
- 1 Docs site
- Live chat
- In-app messaging
- Beacon help widget
- Custom reports
- Automated workflows
- API and 50+ integrations
Plus
$50/month
or $480/year and save 20%
- All Standard features and...
- 5 Mailboxes
- 2 Docs sites
- 25 free light users
- Custom fields
- Teams
- Advanced permissions
- Advanced API access
Pro
$65/month
billed at $780 once per year
- All Plus features and...
- 25 Mailboxes
- 10 Docs sites
- 50 free light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Standard
$25/month
or $240/year and save 20%
- 2 Mailboxes
- 1 Docs site
- Live chat
- In-app messaging
- Beacon help widget
- Custom reports
- Automated workflows
- API and 50+ integrations
Plus
$50/month
or $480/year and save 20%
- All Standard features and...
- 5 Mailboxes
- 2 Docs sites
- 25 free light users
- Custom fields
- Teams
- Advanced permissions
- Advanced API access
Pro
$65/month
billed at $780 once per year
- All Plus features and...
- 25 Mailboxes
- 10 Docs sites
- 50 free light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
8 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support.
The ability to add workflows and saved replies saves a lot of time. We also use Zapier to do things in HelpScout when we get orders/new customers in Shopify. Easiest example: Add a new HelpScout contact when a customer is added to Shopify.
This connector eliminates so much time for us in Help Scout but pulling in customer information in the sidebar and linking to all their past orders. Help Scout is the most customer-focused companies I've ever worked with. Keep up the good work!
Help Scout helps you make every support interaction more personal and easy to manage. Their app integration is a crucial part of our help desk environment. <3 Help Scout!
About this app
Launched
March 31, 2014
Languages
English
Categories
Support ticket managementIntegrates with
HubSpot, Mailchimp, Campaign Monitor, ZapierBuilt by Help Scout
Support
Send a message1 (855) 435-7726
help@helpscout.com
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