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Help Scout

Help Scout

Developed by Help Scout

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Price: From $20.00 / month Free Trial: 15 days More info
  • Help Scout is invisible to your customers, so every interaction is personalized like a normal email
  • Reports give you insights about volume, common questions and the team so you can improve over time
  • Seamlessly integrate Shopify customer metrics, contact information and recent orders

What makes Help Scout unique? It's completely invisible to customers. They won't see a customer portal, ticket numbers or robotic email templates. We provide your support team with everything you need to deliver outstanding customer support, while keeping the customer experience simple and personalized.

Features



  • Smart customer profiles: view customer information, conversation history and Shopify metrics/orders all in one spot

  • Workflows: easily filter emails and automate actions quickly

  • Saved Replies: share a list of frequently used responses that can be inserted in two clicks

  • Multiple Mailboxes: have multiple stores? No problem! You can manage unlimited mailboxes from the same account

  • Notes & Delegation: communicate internally by assigning conversations or adding notes

  • Knowledge Base: create a branded self-service site with answers to FAQs using Docs

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Get
From $20.00 / month

Help Scout's paid plan starts at $20/User. See complete pricing details here: https://www.helpscout.net/pricing/

15 days

Requirements

Help Scout Account

Support & Sales

Help Scout
1 (855) 435-7726
help@helpscout.net
docs.helpscout.net
Get Support

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