Help Scout
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Rating
- 4.5 (23)
- Developer
- Help Scout
Featured images gallery
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Edit, duplicate, cancel and refund orders directly in Help Scout
- Highlights
- Popular with businesses in United States
Languages
English
Works with
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackCategories
Channels
Pricing
External charges may be billed by Help Scout separately from your Shopify invoice. Learn more
Free
Free
- Unlimited users
- Up to 50 contacts/mo
- Unlimited AI features
- Inbox with all channels
- 1 Docs site
- Help widget with AI answers
- In-app messaging
Standard
$55 / month
or $600/year and save 9%
- For 100 contacts/mo
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- CSAT ratings
- API and 100+ integrations
15-day free trial
Plus
$83 / month
or $900/year and save 10%
- For 100 contacts/mo
- 5 inboxes
- 3 Docs sites w/ restricted access
- Advanced permissions and tracking
- Teams
- Custom views
15-day free trial
Pro
$925 / year
- Starts with 1,000 contacts
- Additional security
- Higher plan limits
- Dedicated onboarding
- Talk to Sales
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (23)
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Support
App support provided by Help Scout.
Resources
Developer
Launched
March 31, 2014
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