Help Scout
- Pricing
-
Free plan available. Free trial available.
- Rating
- 3.5 (18)
- Developer
- Help Scout
Featured images gallery
Deliver the personal touch at scale
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create an account to get up and running in minutes!
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Languages
English
Works with
- Campaign Monitor
- HubSpot
- Klaviyo
- Mailchimp
- Slack
- Zapier
Categories
Channels
Pricing
Choose the plan that best fits your business.
External charges may be billed by Help Scout separately from your Shopify invoice. Learn more
Free
Free
Features
- 1 shared email Inbox
- 1 public knowledge base
- Limited saved replies
- No AI tools included
Standard
$30 / month
or $25/year and save 93%
Features
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
15-day free trial
Plus
$54 / month
or $45/year and save 93%
Features
- WhatsApp messaging
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
15-day free trial
Pro
$90 / month
or $75/year and save 93%
Features
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (18)
Not possible to install the Beacon using the app.
Helpscout is a great platform, but their integration with Shopify has a ways to go.
The functionality missing specifically with Shopify is
1) showing customer and order TAGS in the side bar integration area
2) the ability to link to products you sell in your responses.
Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.
Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.
We are waiting until a few more of these items are live before we migrate.
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Support
App support provided by Help Scout.
Resources
Developer
Launched
March 31, 2014
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