Help Scout
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About this app
Launched
March 31, 2014
Languages
English
Categories
Support ticket managementWorks with
HubSpot, Mailchimp, Campaign Monitor, ZapierSupercharge your customer conversations with Help Scout. Empower your team with store insights.
Help Scout’s Shopify integration offers a complete picture of your customers’ experience and data across platforms, so that you can service and support your customers. Seamlessly integrate Shopify customer metrics, contact information, and recent orders into your Help Scout Mailbox. If you’d like to optionally use our help widget, Beacon, you can learn how to get started in our documentation resources.
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Access order details with a single click from your Help Scout Mailbox.
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View key metrics such as lifetime value, annual value and average order value.
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Display your customers’ most recent orders right in the customer sidebar.
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Easily filter emails and automate actions with workflows.
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Import customer contact information.
Pricing
15-day free trialExternal charges may be billed by Help Scout separately from your Shopify invoice. Learn more
Standard
$25/month
or $240/year and save 20%
- 2 Mailboxes
- 1 Docs site
- Live chat
- In-app messaging
- Beacon help widget
- Custom reports
- Automated workflows
- API and 50+ integrations
Plus
$50/month
or $480/year and save 20%
- All Standard features and...
- 5 Mailboxes
- 2 Docs sites
- 25 free light users
- Custom fields
- Teams
- Advanced permissions
- Advanced API access
Pro
$65/month
billed at $780 once per year
- All Plus features and...
- 25 Mailboxes
- 10 Docs sites
- 50 free light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Standard
$25/month
or $240/year and save 20%
- 2 Mailboxes
- 1 Docs site
- Live chat
- In-app messaging
- Beacon help widget
- Custom reports
- Automated workflows
- API and 50+ integrations
Plus
$50/month
or $480/year and save 20%
- All Standard features and...
- 5 Mailboxes
- 2 Docs sites
- 25 free light users
- Custom fields
- Teams
- Advanced permissions
- Advanced API access
Pro
$65/month
billed at $780 once per year
- All Plus features and...
- 25 Mailboxes
- 10 Docs sites
- 50 free light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
9 reviews
In general, the system for handling customer inquiries through ticketing is effective and straightforward. However, the integration with Shopify leaves much to be desired.
While working in the Help Scout, the sidebar only displays a some order numbers and totals, without providing information on shipping addresses, tracking, or customer extra details. To access this information, you must leave the Help Scout platform and open a new window.
Additionally, the integration does not support the installation of Live Chat (Beacon). You need to install the script manually through the theme files, and the loading speed is slow. A better way to do it is via the Shopify Scripts integration that is available for themes 2.0.
You can't use "Secure beacon" to identify users and store their information for future reference. To integrate with Shopify properly, a developer must be hired, and the Help Scout API must be learned, according to a Help Scout representative.
I wish this specific Shopify App by Help Scout would have been updated with more features.
We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support.
The ability to add workflows and saved replies saves a lot of time. We also use Zapier to do things in HelpScout when we get orders/new customers in Shopify. Easiest example: Add a new HelpScout contact when a customer is added to Shopify.
Helpscout is an outstanding system. Its ability to pull data from Shopify is extremely useful!
Easy to use. Gives order & customer info at ticket level
Love this app. With auto replies, saved replies, work flows, mailbox segregation, and app integration (including Shopify customer profiling), this makes my customer service life 1,000,000X easier. AND I only pay $20 per month! For the time this saves me, I feel like I'm getting away with something with such great pricing.
About this app
Launched
March 31, 2014
Languages
English
Categories
Support ticket managementWorks with
HubSpot, Mailchimp, Campaign Monitor, ZapierBuilt by Help Scout
Support
Send a message1 (855) 435-7726
help@helpscout.com
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