Help Scout
- Pricing
-
From $25/month. Free trial available.
- Highlights
- Popular with businesses in United States
- Rating
- 4.5 (23)
- Developer
- Help Scout
Featured images gallery
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Edit, duplicate, cancel and refund orders directly in Help Scout
- Highlights
- Popular with businesses in United States
Languages
English
Works with
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackCategories
All features
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-store
- Analytics
- Reports
Channels
Workflow automation
Pricing
External charges may be billed by Help Scout separately from your Shopify invoice. Learn more
Standard
$25 / month
or $240/year and save 20%
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
15-day free trial
Plus
$50 / month
or $480/year and save 20%
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
15-day free trial
Pro
$780 / year
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (23)
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Support
Help Scout can answer any questions you have about Help Scout.
Developer
Resources
Launched
March 31, 2014
Featured in
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