Helpdesk, Chat & AI Chatbot

Helpdesk, Chat & AI Chatbot

Pricing
From $39/month. Free trial available.
Rating
4.1 (33)
Developer
xSellco Ltd

Offer instant support and increase sales with the complete Helpdesk, Live Chat and AI Chatbot app

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM. more
  • Smart Inbox: Centralize all of your web, marketplace and social queries
  • eCommerce AI Chatbot: Increase conversions and improve support, instantly
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice, WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Real-time messaging

Agent analytics, AI chatbots, Customer insights, Email chat, File uploads, Live chat, Multi-language, Real-time translation, Video calls, Voice support

Automated responses

Discounts, FAQs, Order updates, Product recommendations, Quick replies, Review requests, Send transcript, Shipping alerts

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

July 12, 2016

Languages

English

Categories

Works with

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Pricing

AI Chatbot

$39 / month

or $408/year and save 13%

  • Resolve up to 70% of web sales and service queries 24/7:
  • ► Product recommendations
  • ► Order updates
  • ► Promotions
  • ► Returns
  • ► Troubleshoot

14-day free trial

Standard

$115 / month

or $1,068/year and save 23%

  • Centralize customer queries :
  • ► All online stores
  • ► 300 marketplaces incl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Much more

14-day free trial

AI Assist

$154 / month

or $1,428/year and save 23%

  • AI automations:
  • ► Conversation summaries
  • ► Sentiment analysis
  • ► Classification & routing
  • ► Personalized responses
  • ► Language translations

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (33)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
June 18, 2024

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.

One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.

The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.

Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.

Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.

Wave Spas UK
United Kingdom
Over 3 years using the app
Edited July 4, 2024

This is probably the best customer service app out there.
It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels).
They have an endless amount of tools all depending on what your business requires.
The AI bot Is extremely efficient and actually reduces customer tickets by about 60%.
Their customer service is 5 star, they are responsive and willing to walk you through each process. Ana helped me out with the most dedicated service.
Totally worth every penny.

MoYou London
United Kingdom
4 months using the app
August 25, 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
United Kingdom
Over 7 years using the app
July 28, 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
United Kingdom
Over 5 years using the app
July 20, 2016

An exceptional product from an exceptional company. Great product, amazing customer service.

Electrical Contractor Lighting
United States
Almost 4 years using the app

Support

xSellco Ltd can answer any questions you have about Helpdesk, Chat & AI Chatbot.

Developer

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

More apps like this

4.7 out of 5 stars 1878 total reviews Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4.3 out of 5 stars 699 total reviews Free trial available
Support made simple and scalable.
5.0 out of 5 stars 251 total reviews Free plan available
Live chat app. Live chat helpdesk inbox for customer support

Want to add an app?

Try Shopify free for 3 days