eDesk ‑ AI Helpdesk & Chatbot
- Pricing
-
From $39/month. Free trial available.
- Rating
- 4.1 (33)
- Developer
- xSellco Ltd
Featured images gallery
Better manage customer support on all sales channels, including Amazon, eBay, TikTok Shop, WhatsApp
Reduce your support costs instantly with the only unified helpdesk for eCommerce. Centralize messaging from all your sales channels (ALL marketplaces including Amazon, webstore and socials including Instagram and TikTok Shop). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM.
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
Languages
English, French, German, Spanish, and Italian
Works with
Amazon, Instagram, WhatsApp, 250+ Integrations, Klaviyo, TikTok ShopChannels
Workflow automation
Real-time messaging
Automated responses
Customization
Pricing
AI Chatbot
$39 / month
or $408/year and save 13%
- Resolve up to 70% of web sales and service queries 24/7:
- ► Product recommendations
- ► Order updates
- ► Promotions
- ► Returns
- ► Troubleshoot
14-day free trial
Standard
$115 / month
or $1,068/year and save 23%
- Centralize customer queries :
- ► All online stores
- ► 300 marketplaces incl. Amazon
- ► TikTok Shop, Instagram
- ► Live Chat, WhatsApp
- ► Much more
14-day free trial
AI Assist
$154 / month
or $1,428/year and save 23%
- AI automations:
- ► Conversation summaries
- ► Sentiment analysis
- ► Classification & routing
- ► Personalized responses
- ► Language translations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (33)
I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.
One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.
The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.
Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.
Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.
This is probably the best customer service app out there.
It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels).
They have an endless amount of tools all depending on what your business requires.
The AI bot Is extremely efficient and actually reduces customer tickets by about 60%.
Their customer service is 5 star, they are responsive and willing to walk you through each process. Ana helped me out with the most dedicated service.
Totally worth every penny.
We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
An exceptional product from an exceptional company. Great product, amazing customer service.
Support
xSellco Ltd can answer any questions you have about eDesk ‑ AI Helpdesk & Chatbot.
Developer
Resources
Launched
July 12, 2016