Customer Service Helpdesk App

Name: Customer Service Helpdesk App
Brand: xSellco Ltd
Rating: 4.4 (31 reviews)

From $49/month. 14-day free trial.

Rating (4.4)

Reviews

Developer

xSellco Ltd

Demo store

All of the details you need with our Ticket & Customer Views

About this app

Launched

July 12, 2016

Languages

English

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Maximize profits by automating routine tasks. Delight customers with faster and more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns or cancelations. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

See conversation summaries, suggested responses PLUS total handsfree responses.
Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
See full order history, lifetime value, VIP status, and customer sentiment
Auto assign and collaborate on email, live chat, voice,WhatsApp and social
View, edit, and cancel Shopify orders without leaving the eDesk customer view

Pricing

14-day free trial

Entrepreneur 300

$49/month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Team - Agent based

$89/month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Entrepreneur 300

$49/month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Team - Agent based

$89/month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

31 reviews

Overall rating

4.4

Counts per rating level

77% of ratings are 5 stars
24
16% of ratings are 4 stars
5
3% of ratings are 3 stars
1
0% of ratings are 2 stars
3% of ratings are 1 stars
1

Edited July 31, 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes

United Arab Emirates

About 1 month using the app

July 28, 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid

United Kingdom

Over 5 years using the app

September 1, 2017

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

Mmawarehousellc

United States

About 4 years using the app

June 20, 2017

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd

United Kingdom

Over 3 years using the app

August 18, 2016

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

The Wrld

United States

About 3 years using the app

All reviews