Customer Service Helpdesk App

Name: Customer Service Helpdesk App
Brand: xSellco Ltd
Rating: 4 (32 reviews)

Free plan available. 14-day free trial.

Rating (4.0)

Reviews

Developer

xSellco Ltd

View demo store

All of the details you need with our Ticket & Customer Views

About this app

Launched

July 12, 2016

Languages

English

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Maximize profits by automating routine tasks. Delight customers with faster and more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns or cancelations. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

See conversation summaries, suggested responses PLUS total handsfree responses.
Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
See full order history, lifetime value, VIP status, and customer sentiment
Auto assign and collaborate on email, live chat, voice,WhatsApp and social
View, edit, and cancel Shopify orders without leaving the eDesk customer view

Pricing

14-day free trial

Free for life

Free

30 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Unlimited channels

Entrepreneur 300

$49/month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Team - Agent based

$89/month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Free for life

Free

30 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Unlimited channels

Entrepreneur 300

$49/month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Team - Agent based

$89/month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

32 reviews

Overall rating

Counts per rating level

75% of ratings are 5 stars
24
16% of ratings are 4 stars
5
3% of ratings are 3 stars
1
0% of ratings are 2 stars
6% of ratings are 1 stars
2

October 4, 2021

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Fat Lad At The Back

United Kingdom

Over 1 year using the app

xSellco Ltd replied October 4, 2021

Hello Lynn,

Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.

Kind Regards
Eamon
Customer support

Edited January 26, 2022

We just started to use eDesk. As for now seems very nice + customer support is very good. We have a few issues but their technical team already handling them. Recommend. *****UPDATE*****
Unfortunately, when somebody sends a message to you and you will reply to it, it will be created as a new thread to the person. So every time you reply under the same thread, the person in the email will see it as a separate thread for each reply. I informed about this customer support and the only "solution" they provided is to leave it as it is or to delete and reinstall the app which would remove all our messages....

Game of Bricks

Estonia

9 days using the app

xSellco Ltd replied January 20, 2022

Hi, I'm sorry to hear you haven't been satisfied with the product so far. I am going to assume the new ticket creation is linked to our etsy integration? My name is Eamon and I would like the chance to turn this review around. I f you have some time free tomorrow Friday or next week I would like to give you a call and we can share screens to better guide you around edesk. I'll reach out to you on email also via our existing tickets.

Kind Regards
Eamon
Customer support manager

https://www.edesk.com/integrations/shopify/

October 26, 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies

United States

Over 3 years using the app

July 14, 2017

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

Skullsplitter

United States

Over 2 years using the app

June 23, 2016

Good product and helpful customer support. The price is relatively high for small shops, but this is the only app I have found that covers repricing for most of my channels. I would recommend this ptool.

Ipaces

United States

11 months using the app

All reviews