
Customer Service Helpdesk App
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About this app
Launched
July 12, 2016
Languages
English
Categories
Support ticket management , ChatWorks with
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoFaster and smarter customer support helpdesk software and live chat for everywhere you sell.
Maximize profits by automating routine tasks. Delight customers with faster and more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns or cancelations. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
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See conversation summaries, suggested responses PLUS total handsfree responses.
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Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
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See full order history, lifetime value, VIP status, and customer sentiment
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Auto assign and collaborate on email, live chat, voice,WhatsApp and social
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View, edit, and cancel Shopify orders without leaving the eDesk customer view
Pricing
14-day free trialEntrepreneur 300
$49/month
or $468/year and save 20%
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Entrepreneur 2000
$199/month
or $1,896/year and save 21%
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Team - Agent based
$89/month
or $828/year and save 22%
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 300
$49/month
or $468/year and save 20%
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Entrepreneur 2000
$199/month
or $1,896/year and save 21%
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Team - Agent based
$89/month
or $828/year and save 22%
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
31 reviews
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.
Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.
I love it! We used reply manager for a long time and this is worlds ahead of it.
Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.
Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.
About this app
Launched
July 12, 2016
Languages
English
Categories
Support ticket management , ChatWorks with
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoBuilt by xSellco Ltd
About xSellco Ltd
4.4 average rating
7 years building apps for the Shopify App Store
Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
Support
Send a message1 917 6882333
support@edesk.com
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