Customer Service Helpdesk App , 31 reviews

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
    24
  • 13% of ratings are 4 stars
    4
  • 3% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
    2
July 14, 2017

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

Skullsplitter
United States
Over 2 years using the app
October 4, 2021

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Fat Lad At The Back
United Kingdom
Over 1 year using the app
xSellco Ltd replied October 4, 2021

Hello Lynn,

Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.

Kind Regards
Eamon
Customer support

June 23, 2016

Good product and helpful customer support. The price is relatively high for small shops, but this is the only app I have found that covers repricing for most of my channels. I would recommend this ptool.

Ipaces
United States
11 months using the app
October 26, 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies
United States
5 months using the app
1
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