Customer Service Helpdesk App

Customer Service Helpdesk App

From $49/month. Free trial available.
Rating (3.2)
Reviews
Developer

About this app

Launched

July 12, 2016

Languages

English

Works with

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. more
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Pricing

Entrepreneur 300

$49 / month

or $468/year and save 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

14-day free trial

Team - Agent based

$89 / month

or $828/year and save 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

14-day free trial

Entrepreneur 2000

$199 / month

or $1,896/year and save 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

14-day free trial

Entrepreneur 300

$49 / month

or $468/year and save 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

14-day free trial

Team - Agent based

$89 / month

or $828/year and save 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

14-day free trial

Entrepreneur 2000

$199 / month

or $1,896/year and save 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

32 reviews

Overall rating
3.2
Counts per rating level
  • 75% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
May 17, 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
United Kingdom
2 months using the app
Edited July 31, 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
United Arab Emirates
About 1 month using the app
August 25, 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
United Kingdom
Over 7 years using the app
July 28, 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
United Kingdom
Over 5 years using the app
July 20, 2016

An exceptional product from an exceptional company. Great product, amazing customer service.

Electrical Contractor Lighting
United States
Almost 4 years using the app

About this app

Launched

July 12, 2016

Languages

English

Works with

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Built by xSellco Ltd

About xSellco Ltd

3.2 average rating

8 years building apps for the Shopify App Store

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Support

Send a message

1 917 6882333

support@edesk.com

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