HelpEcho ‑ HelpDesk & AI Chat

Pricing: Free plan available
Rating: 0.0 (0 Reviews)
Developer: HelpEcho

Manage tickets, automate responses, and delight customers

All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.

AI Chatbot answers customer questions 24/7 with product recommendations.
Build a self-service Knowledge Base so customers find answers themselves.
Turn customer emails into support tickets automatically. Never miss an inquiry.
Generate professional replies instantly with AI-powered reply writer.
Automate workflows with saved replies, ticket assignment, and routing.

Languages

English

Works with

Shopify Admin

Pricing

Free Plan

Free

Features

10 Tickets/month
10 AI Operations/month
1 Mailbox
AI Chatbot
Knowledge Base Portal
AI Reply Writer
Unlimited Customers
Full Reports

Starter Plan

$5.99 / month

or $59.99/year and save 17%

Features

50 Tickets/month
50 AI Operations/month
3 Mailboxes
AI Chatbot
Knowledge Base Portal
AI Reply Writer
Unlimited Customers
Full Reports

Basic Plan

$19.99 / month

or $199.99/year and save 17%

Features

300 Tickets/month
100 AI Operations/month
5 Mailboxes
AI Chatbot
Knowledge Base Portal
AI Reply Writer
Unlimited Customers
Full Reports

Pro Plan

$49.99 / month

or $499.99/year and save 17%

Features

1,000 Tickets/month
500 AI Operations/month
10 Mailboxes
AI Chatbot
Knowledge Base Portal
AI Reply Writer
Unlimited Customers
Full Reports

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

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Support

App support provided by HelpEcho.

Resources

FAQ

Tutorial

App Documentation

Developer

HelpEcho

Website

Bolorampur, Paikpara, Alamdanga, Chuadanga, Dhaka, 7210, BD

Launched

June 20, 2025

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, blog contributors

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system