HelpEcho ‑ HelpDesk & AI Chat
- Pricing
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Free plan available
- Rating
- 0.0 (0 Reviews)
- Developer
- HelpEcho
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All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.
- AI Chatbot answers customer questions 24/7 with product recommendations.
- Build a self-service Knowledge Base so customers find answers themselves.
- Turn customer emails into support tickets automatically. Never miss an inquiry.
- Generate professional replies instantly with AI-powered reply writer.
- Automate workflows with saved replies, ticket assignment, and routing.
Languages
English
Works with
- Shopify Admin
Categories
Pricing
Free Plan
Free
- 10 Tickets/month
- 10 AI Operations/month
- 1 Mailbox
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Starter Plan
$5.99 / month
or $59.99/year and save 17%
- 50 Tickets/month
- 50 AI Operations/month
- 3 Mailboxes
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Basic Plan
$19.99 / month
or $199.99/year and save 17%
- 300 Tickets/month
- 100 AI Operations/month
- 5 Mailboxes
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Pro Plan
$49.99 / month
or $499.99/year and save 17%
- 1,000 Tickets/month
- 500 AI Operations/month
- 10 Mailboxes
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
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Support
App support provided by HelpEcho.
Resources
Launched
June 20, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Products or collections
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View orders
All order details for the last 60 days
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View your Online Store
Pages on your Online Store or theme
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