User Satisfaction Feedback
Discover which articles are helpful and which need work through simple helpfulness emoji surveys.
Customers can instantly find the answer they are looking for with our insta-search technology.
Our customization options make it simple to design a great looking help center that fits into any theme or design.
Being bogged down by support email? Tired of answering the same questions over and over? Want to add a help center or FAQs page to your store? Then it sounds like it's time to try HelpHQ!
HelpHQ allows you to add a help center page to your store in just a few minutes. It's as easy as adding common questions and answers.
Why add a HelpHQ help center page?
There's a variety of reasons every store should have a HelpHQ help center page, lets take a look at some of the major ones:
Drastically decrease support email. An effective help center can answer massive amounts of questions before the customer has a chance to email you.
Customer satisfaction and sales can be increased. HelpHQ allows the user to get answers immediately. Waiting around for answers can dissatisfy customers and prevent a potential sale.
Learn about your customers. HelpHQ will gather valuable satisfaction data on your help articles. You will learn which question can be answered better, what's dissatisfying customers, whats working, and so much more.
Why choose HelpHQ
HelpHQ's feature set makes it the ultimate solution for all your help needs. Some of the major ones include:
Insta-search - HelpHQ will find answers as the user types their question. This makes finding answers extremely quick and efficient.
Powerful Article Editor - HelpHQ has a very powerful editor, complete with image uploads, that makes writing rich help articles a breeze.
Beautiful and customizable - HelpHQ was designed to plug directly into any design and look great. It provides you with all the settings you'll need to build a page that fits in with your store and brand.
Seamless integration with Shopify - HelpHQ plugs directly into Shopify. You can manage your help center though the same familiar dashboard.
User Feedback - HelpHQ will collect user feedback through simple "was this helpful" emojis. You'll quickly discover what your customers like and don't like.
What are you waiting for? Try HelpHQ for free today!
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 6 reviews
Most recent reviews
I've used many different Knowledge Bases/Help Centers over the years—and nothing has been as easy and as professional looking as this. Customer service is amazing, too. Well worth the price. Recommended to anyone and everyone looking for a help center.
We installed the app yesterday. Since we are a German Onlineshop we naturally wanted a translation. Unfortunately this possibility did not exist. I had written a short mail with my request to the support and 2 hours later there was the possibility to do translations for any things. We are really enthusiastic about the friendly and fast support. You can also pay the monthly fee. We recommend the app in any case.
I've tried a few other FAQ/Help Center apps, and I just wasn't satisfied. HelpHQ is a fantastic app! The user interface is so easy to use and set up. The FAQ page on my store looks professional and easy for customers to find information. Robert was extremely helpful and patient. He was also receptive to feedback. The only thing I don't like is I have to contact them to uninstall or install the app instead of a one-click uninstall option. Overall, great app and fantastic customer service.