Reviews (17)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 4, 2023

Great Support. I had an issue with uploading images and reported the problem; they escalated it and let me know when it was fixed. Cant ask for better than that!
Mahalo,

Malo'o Racks
United States
About 2 years using the app
June 4, 2020

Just the job. We needed to reduce the number of phone calls by providing self-help and general information to browsers & customers. This is so much better than dull old FAQs. we love it, Easy to set up and use. Highly recommended by Chefswarehouse.co.uk

ChefsWarehouse | UK Professional Catering Equipment & Supplies
United Kingdom
5 days using the app
May 30, 2022

It looks modern, it works, and the customer service is beyond good. That's really all I need. I've tried others but they didn't stack up. I highly recommend it.

Goodspread
United States
About 1 year using the app
App HQ Pte. Ltd. replied June 22, 2022

Hey Goodspread,
Thanks so much for taking the time to review our app - it really does mean the world to us!
Warm regards,
Richard
Customer Success

July 28, 2023

This app served my business very well. The support team is outstanding and will do whatever it takes to make the app work well for you and how you need it. Great work, team! Thank you for all of your hard work and effort. Keep going!

NOTIQ
United States
6 months using the app
Edited April 21, 2020

We wanted to create a professional help center page with all the faq and articles with an easy to navigate design. This is the only app that I found that does just that. Best of all it’s easy to use, (our old faq app was so slow and design terrible) so best of all, we reached out to the developer to request customizations and he implemented them for us in a day! Really great customer service!

Incann
United States
1 day using the app
August 4, 2019

We installed the app yesterday. Since we are a German Onlineshop we naturally wanted a translation. Unfortunately this possibility did not exist. I had written a short mail with my request to the support and 2 hours later there was the possibility to do translations for any things. We are really enthusiastic about the friendly and fast support. You can also pay the monthly fee. We recommend the app in any case.

RIDNES
Austria
About 22 hours using the app
November 20, 2019

We are so impressed with this app! We were working on updating our support center for our customers, and we went through all of Shopify's apps to choose the one the best fit our needs. HelpHQ was by far the best - it was so easy to make our support center look clean, professional, and easy to use. It's also incredibly easy to write and add articles, and customers can provide feedback with just one click of a button at the bottom of each article. We also had a few special requests, and Robert was so helpful in implementing some custom changes. This kind of support really makes HelpHQ stand out, and I would recommend this app to anyone who is looking to upgrade their FAQ page! 5 stars all around!

Oru Kayak
United States
4 months using the app
October 29, 2020

We have found our company's perfect help center. It's super easy to use and has lots of features that make a basic help center work well. It looks good, is easy to for customers to navigate, and is easy for us on the back end. HelpHQ is just a really, really great app! Not only that, the company itself is fantastic. It's very hit or miss getting support with Shopify Apps, but Robert at HelpHQ completely saved my life with the help he was able to give. Will be sticking with this app for awhile, that's for sure!

Gigi Seasons
United States
3 months using the app
January 15, 2021

So easy to use; immediately gives a professional and clean feel to your Contact page, legitimately helps customers, and to top it all off, Robert's response time is insanely quick and he's so helpful. Super-recommended.

Nominal
United States
About 4 hours using the app
July 23, 2021

Top notch support team and user friendly interface. Have some issues with integration but they were fixed quickly by Robert.

ACDelco Tools
United States
2 days using the app