Hermie

AI chatbot that answers customer questions using your store products and custom knowledge base.

Hermie is an AI customer service chatbot for Shopify. It learns from your products, collections, and store pages to answer customer questions instantly — covering product details, shipping, and returns. You can build a custom knowledge base with your own Q&A for FAQs and policies. Products sync automatically with real-time webhook updates. The chat widget integrates cleanly into your storefront and supports multiple languages.

• AI chatbot trained on your products, collections and store pages
• Custom knowledge base for FAQs, policies and business rules
• Automatic product sync with real-time webhook updates
• Collect customer feedback and send email notifications
• AI chatbot trained on your products, collections and store pages