Herodesk

Herodesk

Pricing
Free plan available. Free trial available.
Rating
5.0 (5)
Developer
Herodesk ApS

Herodesk is the simple helpdesk and live-chat tool for your everyday customer support heroes

Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers. Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever.

Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool, you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers. Herodesk integrates with Shopify to have customer- and order details available inside Herodesk to make customer support easier than ever. more
  • Conversation-based customer support & live-chat helpdesk system
  • Shopify integration. See the customers order informations, tracking/shipping etc
  • Live-chat, Facebook Messenger & Instagram integration

Languages

English

Works with

  • Facebook Messenger
  • Instagram
  • Live chat

Pricing

External charges may be billed by Herodesk ApS separately from your Shopify invoice. Learn more

Herodesk Free

Free

  • All features available, limited to:
  • 1 user
  • 1 inbox
  • 1 widget
  • 2 channels (fx Chat + FB Messenger)

Herodesk Basic

$22.95 / month

or $220/year and save 20%

  • Everything in Free, and ...
  • Unlimited inboxes, channels, widgets etc
  • Smart views
  • Send email from your domain
  • Smart phone app and push notifications

14-day free trial

Herodesk Plus

$44.95 / month

or $431.50/year and save 20%

  • Everything in Basic, and ...
  • AI assistant, translate, tagging & rules
  • Phone integrations
  • Unlimited usage of all other features

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (5)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 3, 2025

Rigtig god til at håndtere alle henvendelser i kundeservice.
Kan klart anbefale!

Seniorshop
Denmark
3 months using the app
May 2, 2025

Vi har brugt Herodesk i nogle måneder og er super glade for det. Det gør vores hver dag meget nemmere og mere overskuelig. Og vi sikrer at vi ikke taber nogle kunder imellem 2 stole. Systemet er gennemtænkt og byder på mange forskellige funktioner såsom lynsvar, smartmapper, sidesamtaler og lign.
Supporten er fantastisk - svarer med det samme og justerer hvis det er nødvendigt. Og udvikler hele tiden på nye funktioner, der gør vores hverdag endnu nemmere.
10 stjerner til Herodesk hvis jeg kunne give det.

Mange hilsner
Kristina
Ejer
Astma Allergi Shoppen

Astma Allergi Shoppen
Denmark
2 months using the app
March 3, 2025

Fantastisk værktøj til at gøre dagen nemmere og service i topklasse

Fashionbystrand NO
Denmark
5 months using the app

Support

App support provided by Herodesk ApS.

Or visit their support portal

Developer

Herodesk ApS

Voldbækvej 1, Brabrand, 8220, DK

Launched

November 1, 2023

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, gift cards

  • Edit customers

    Customer data

  • Edit products

    Product feeds, products, or collections

  • Edit orders

    All order details

  • View and Sync Discounts

    Discount codes and promotions

  • View gift cards

    Gift cards

  • View other data

    Price rules

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