Hexloom Duplicate Orders

Finds orders placed twice by the same customer, so you can cancel the extra one before you ship.

Double-clicked checkouts and retried payments can create orders your customer did not mean to place. Hexloom Duplicate Orders compares each new order with the same customer's recent orders and flags likely duplicates, so you can cancel the extra one before it ships. It flags likely duplicates and cannot know the customer's intent; you decide. It does not merge orders; it cancels, with your choice of refund and restock. Nothing is stored beyond hashed buyer ids and order ids.

• Flags same-customer, same-item orders inside a window you set (5 min to 24 h)
• Shows a confidence level and the reason for each flag
• Cancel the extra order with refund and restock; fulfilled orders never offered
• Daily digest inside the app, no email
• Scans the last 30 days on install, then checks each new order