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The AI agent that answers your emails and chat, reads orders, and acts within your rules.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store. Every reply and action is logged, and a human can take over at any time.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- Rules, saved replies and a knowledge base built from your store
Languages
English, Spanish, and French
Works with
- Gmail
- Outlook
Pricing
Choose the plan that best fits your business.
Usage + packs
Free to install
Pay per use, or by monthly pack. €0.49 per ticket resolved by the AI, €0.39 in a pack, €0.10 per approved draft.
Features
- €0.49 per ticket resolved by the AI
- €0.39 in a pack, €0.10 per draft
- Pay per use, no pack required
- Monthly packs from €39, no rollover
- 25 AI resolutions included, once
- Cancel anytime
- All prices exclude tax
All charges are billed in USD. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Fastoche.
Resources
Launched
November 3, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Products, inventory, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, shipping information, returns, draft orders, merchant managed fulfillment, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View store analytics
Reports
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
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View other data
Locations, publications of products on sales channels
