Hive Help Desk
- Pricing
-
Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Backroom Studio
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All-in-one helpdesk: live chat, email, Messenger, Instagram, WhatsApp & SMS in one shared inbox.
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
- Automation rules to route and assign tickets by channel or language
Languages
English
Works with
- Linnworks
- Twilio
- Woocommerce
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- Email + 1 channel
- 1 agent seat
- 100 conversations/month
- Community support
Starter
$49 / month
or $468/year and save 20%
Features
- EVERYTHING IN FREE, PLUS
- All channels (Shopify, eBay, Amazon, Mir
- 2 agent seats
- 500 conversations/month
- Email support
14-day free trial
Growth
$189 / month
or $1,788/year and save 21%
Features
- EVERYTHING IN STARTER, PLUS
- 5 agent seats
- 2,000 conversations/month
- Buzz AI bot + copilot
- Macros + automations
14-day free trial
Pro
$439 / month
or $4,188/year and save 21%
Features
- EVERYTHING IN GROWTH, PLUS
- Unlimited agents
- 10,000 conversations/month
- Custom forms + screen share
- Multi-brand support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
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Support
App support provided by Backroom Studio.
Resources
Developer
1-3 High Street, London, ENG, E13 0AD, GB
Launched
June 30, 2026
