HoldCart — Cart Reservation

We run a members-only wine shop with releases of very limited stock. The shop opens at a set time and stays open only for a short window, and hundreds of members try to buy the moment it opens. Overselling a bottle we don't have is the one thing we can't afford. HoldCart solved that for us, and the support behind it is the reason we'd recommend it.

It handled our drop day. On our main release morning, HoldCart had 273 shoppers holding bottles at the same moment. It protected 625 sales, including 100 "contested" sales where someone else was trying to grab the bottle that was already in a buyer's cart. Our most limited products sold out to exactly zero, and nothing was oversold.

Support is fast and hands-on. The team answered every question quickly and clearly in the run-up, including how the hold works at checkout, what happens when a cart is abandoned, and how long a hold lasts. When we needed changes for our setup, we got them, not a "that's not supported". A setting to stop the app ever switching products to "continue selling" was added for us.

Bugs were fixed within hours, not weeks. We reported a double add-to-cart issue during testing, and it was fixed and shipped before release day. On day one, a shopper on a weak phone connection lost a hold too early. The team explained exactly what happened and had a fix live that night.

Their support was there on the day. During and after our drop, they kept an eye on our store and sent us the numbers: reservations, peak concurrent holders and protected revenue. It felt like having someone from the app on our team for the launch.

If you sell limited stock in drops, this is the app to use. Thank you HoldCart team!

Great app, that does exactly what I need: manage cart reservations while many customers are trying to get the same thing at a shop drop event. Before this app Shopify at times sold more Items than I had available or took items out of the shopping carts of customers while they where in the checkout process.
There are still some things to figure out, but the developer is very fast at responding and fixing issues immediatly. Really happy with the support!

Une application au top et un service client exceptionnel \!

Après avoir essayé plusieurs applications sans jamais être vraiment satisfaite, j’ai enfin trouvé celle qui répond parfaitement à mes besoins\. L’application est vraiment efficace, intuitive et surtout, elle fonctionne \!

Mais ce qui fait également toute la différence, c’est la personne derrière l’application\. Une réactivité absolument incroyable, une écoute attentive et une solution apportée très rapidement à la moindre difficulté\. C’est tellement rare aujourd’hui d’avoir un service aussi sérieux et humain \!

J’ai eu un petit souci qui a été réglé dans la matinée, avec une efficacité et une rapidité exemplaires GT\. Franchement, que demander de plus
Je recommande cette application à 100% les yeux fermés. Si vous hésitez encore, foncez ! Vous ne serez pas déçu

Un immense merci pour votre travail, votre disponibilité et votre professionnalisme
Une application au top, avec un service derrière qui l’est tout autant

Je recommande sans aucune hésitation