In‑store and local collection

In‑store and local collection

by HubBox

Offer your customers in-store pick-up or local Click & Collect

5.0 of 5 stars(11 reviews)

Increase Revenue

Offering Click & Collect drives higher Average Order Values (AOV) for retailers as well as boosting in-store footfall to your locations.

Meet Customer Expectations

Customers expect convenient delivery options when they shop online, such being able to pick up from your store or local Collect Points.

Flexible and easy to launch

HubBox works with any courier and on any system in your store. What's more, our in-house team take care of your set-up free of charge.


About In‑store and local collection

About HubBox

HubBox is the easy-to-implement Click & Collect solution that lets you add in-store pickup and/or a local collect point network to your delivery offering. We enable your customers to pick up their parcel when it’s most convenient for them.

Our Click & Collect solution is used by hundreds of retailers, including brands such as Boohoo, Jack Wills, Warehouse, Maniere de Voir, Lavish Alice and Skinnydip.

We offer two products, an in-store Click & Collect solution and local network collection.

In-store Click & Collect

· Drive foot traffic to your stores

· Easily manage all the orders that you receive

· Automatically notify customers when their order has arrived in-store and is ready for collection

Using the same intuitive technology that powers 4,000 local Collect Points in the UK, you can easily and quickly set up your own store location to offer your customers Click & Collect. HubBox Connect is the simple way to link your online and in-store sales channels.

Network Click & Collect

• Offer customers local Collect Points from which to pick up their orders (4000+ in the UK)

• Improve conversion rates by providing convenient delivery options

• Reduce the number of missed deliveries and customer queries you need to address

Our HubBox locations are based in carefully vetted convenience stores, pharmacies and dry cleaners and are managed by our Head Office customer service team, ensuring your customers have a smooth and seamless collection experience every time they pick up their parcel.

Benefits of offering Click & Collect include:

• Save on costs associated with missed deliveries and reduce the number of customer queries you have to resolve

Missed deliveries represent a significant headache for retailers and a serious burden for customer service teams. By offering Click & Collect you reduce the number of parcels your customers will miss - simple!

• Add more top-line revenue with Click & Collect

Customers who choose Click & Collect have an AOV that is 14% higher than that of customers who choose home delivery and shop up to 3x as frequently.

• Improve customer satisfaction levels and conversion rates

Your shoppers will appreciate not having to be home in order to receive their orders and being able to collect their parcels at their convenience.

The HubBox difference

• Zero operational changes

HubBox works with any courier you use, and with any Android or iOS in-store systems you currently operate, meaning no changes to your process whatsoever.

• Installation? It’s all part of the service

Once installed, our expert software solutions team will be in touch to set everything up free of charge.

• Management Software

We provide an Admin Portal for you to manage Click & Collect parcel flow as well as assess store performance

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

In-store

$29/month

  • Click & Collect checkout software

  • HubBox Connect In-store Parcel Management software for 1 store location

  • Admin Portal access

  • Email Support

Network (UK only)

$99/month

HubBox charges retailers an additional PAYG fee per parcel

  • Click & Collect checkout software

  • 4000+ UK parcel shop locations

  • Optimisation support

  • Network and customer support

  • Technical and set-up support

In-store + Network

$119/month

HubBox charges retailers an additional PAYG fee per parcel

  • Click & Collect checkout software

  • In-store Parcel Management software for 1 store

  • 4000+ parcel shop locations

  • Admin Portal

  • Full Support

Multiple Stores

Free to install

Bespoke Pricing On Request

  • For retailers who wish to offer HubBox in more than 1 store location, HubBox provides bespoke per-store monthly pricing on request

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 11 reviews

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Most recent reviews

Farnol

Great app, really easy to use and upload.

Olpro

Really helpful, the support from Hubbox to us is brilliant and having it has helped us to extend our services to customers. Great!

Fairfax And Favor 2

brilliant and easy system, couldn't recommend it more