About HubBox

HubBox is the simple Click & Collect solution that lets you add a local collect point network (with over 4,000 locations) to your delivery offering. We enable your customers to pick up their parcel when and where it’s most convenient for them.

Our Click & Collect solution is used by hundreds of retailers, including brands such as Boohoo, Whistles, Warehouse, Manière de Voir, Lavish Alice and Skinnydip.

UK Click & Collect

• Offer customers local Collect Points from which to pick up their orders (4,000+ locations in the UK)
• You can also include your own stores as pickup locations
• Improve conversion rates by providing convenient delivery options
• Reduce the number of missed deliveries and customer queries you need to address

Our HubBox locations are based in carefully vetted convenience stores, pharmacies and dry cleaners and are managed by our Head Office customer service team, ensuring your customers have a smooth and seamless collection experience every time they pick up their parcel.

Benefits of offering click & collect include:

• Save on costs associated with missed deliveries and reduce the number of customer queries you have to resolve
• Missed deliveries represent a significant headache for retailers and a serious burden for customer service teams. By offering Click & Collect you reduce the number of parcels your customers will miss - simple!
• Add more top-line revenue with Click & Collect
• Customers who choose Click & Collect tend to have Average Order Values (AOV) that are 14% higher than those of customers who choose home delivery and shop up to 3x as frequently.
• Improve customer satisfaction levels and conversion rates
• Your shoppers will appreciate not having to be home in order to receive their orders and being able to collect their parcels at their convenience

The HubBox difference

• Zero operational changes
• HubBox works with any courier you use
• Installation? It’s all part of the service
• Management Software - we provide an admin Portal for you to manage Click & Collect parcel flow

What happens next?

Once you have installed the UK Click & Collect App, your dedicated Client Success Manager will contact you to talk you through the next steps of the solution and answer any questions. Our integrations team will provide you with all the technical support you need so that you and your customers can start benefiting from UK Click & Collect straight away.