HumanTouch: Helpdesk & Chat
- Pricing
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From $39/month. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Human Touch Technologies Inc.
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Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust
We believe Customer Support should always have a HumanTouch. Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes.
- Unified Inbox: Email, Chat & Social all in one place.
- Live Chat: Respond to customers in real-time with real verified humans.
- Transparent AI: verified human agents are supported by AI that learns your store
- Knowledge Base: Easily publish self-serve articles to your knowledge base.
- Automations & Saved Replies: Create selfserve options to decrease ticket volume.
Languages
English
Works with
- Shopify Admin
Categories
Pricing
Human Enabled
$39 / month
or $396/year and save 15%
0.20/Extra AI Assist
Features
- Up to 3 verified support agents
- Up to 500 tickets/month
- Unified inbox — email, chat, and social
- Live Chat & Extended Shopify Actions
- Up to 300 Hewie AI Assists/mth
14-day free trial
Human Empowered
$99 / month
or $996/year and save 16%
0.07/Extra AI Assist
Features
- Up to 10 Verified Support Agents
- Up to 2,500 tickets/month
- 1,500 Hewie AI Assists Included
- Advanced Routing & Automations
- Performance Dashboard & CSAT Tracking
- Plus Everything in Human Enabled
14-day free trial
Human Unleashed
$299 / month
or $2,988/year and save 17%
0.05/Extra AI Assist, 0.05c/ticket above 10,000
Features
- Unlimited Verified Support Agents
- Up to 10,000 tickets/month, then 0.05c
- Up to 5,000 Hewie AI Assists/mth
- Dedicated Onboarding Specialist
- Plus Everything in Human Empowered
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Human Touch Technologies Inc..
Resources
Developer
Launched
June 22, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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View customers
Customer data
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View products
Products, collections
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Edit orders
Draft orders, all order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store pages
