iAdvize: AI Chatbot

Implementing the iAdvize AI Shopping Assistant ahead of Q4 2023 was a seamless experience, thanks to an incredibly supportive team and an easy-to-navigate platform. Throughout the year, ongoing optimizations and new feature rollouts enhanced bot performance, leading to a successful peak season in Q4 2024. Conversation starters helped boost engagement and conversion, while the reporting tools provided valuable insights. The iAdvize team stands out for their personalized approach, taking the time to understand Livie & Luca and proactively developing solutions to support our customers. We're excited to keep evolving with them and continuing to enhance the shopping experience!

iAdvize is an amazing partner to work with! Their team is incredibly hands-on and always available, making the entire experience seamless. The platform itself is easy to use, and they walk you through everything to ensure success. Highly recommend!

iAdvize nous a permis de faire un test sur l'IA générative sur notre site e-commerce. C'est une première expérience réussie ! Un taux de conversion en hausse et des KPIs qui démontrent un vrai intérêt autour de l'IA pour nos visiteurs.
L'IA a pu fournir des réponses détaillées et toujours bien rédigées qui ont aidé à la conversion.
L'IA générative et les conversations enregistrées nous ont également permis de nous rendre compte plus en détail des attentes de nos visiteurs/clients vis-à-vis de nos produits.

Au-delà de l'outil en lui-même, les équipes iAdvize sont à l'écoute, professionnelles et assurent un excellent suivi du projet dans sa globalité !

Super application et outil
Très adaptable et modulable aux différents besoins
Une équipe support aux petits soins pour pouvoir atteindre ses objectifs.
Je recommande.

While many reviews focus on the specifics of a product, I want to take a moment to highlight the exceptional value that the iAdvize team offers its customers. Working with this vendor has been nothing short of stellar. They took the time to learn my business, to understand its idiosyncrasies and they rooted themselves in the appropriate considerations I should take to leverage their GenAI chat system to positively improve the customer experience.

Our particular focus was to collect data during our peak season to better understand the success metrics we needed to scale our DTC site, and the deployment of their chat system (and implementation of the Team's ideation) accomplished this understanding. From the outset of the project , the team's depth of knowledge and expertise was evident, which put me at ease about the project, the KPIs selected and the implementation efforts. Their approach ensured that every detail was attended to promptly and efficiently. It's clear that they are committed to the success of their customer deployments, and my opinion is that they are committed to being a market leader.

One of the standout aspects of our collaboration was their strategic thinking. They consistently offered insightful suggestions and innovative ideas on how to best adapt Chat to handle both Customer Request Automations, but more importantly, product conversion strategies. This tailored approach was invaluable and demonstrated their dedication to understanding and meeting our unique needs, and our learnings proved that.

If you are looking for a solid GenAI chat system, and a stellar team, I recommend iAdvize without reservation as they have been an outstanding partner.