iAdvize: AI Shopping Assistant

iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAdvize does an amazing job answering technical and detailed questions that our customers ask and has a very strong conversion rate which makes the service fee a drop in the bucket.

Un assistant e shopping intelligent, telle est la promesse de cet outil Iadvize. L'installation est simple, aidé si besoin par les bons conseils du CSM iadvize. Intégration sur le site personnalisable, outil demandant un apprentissage d'environ 3/4 semaines avant de délivrer ses pleines capacités. L'outil de suivi des performances est bien utile pour optimiser la base de connaissance, optimiser son site et ses process. les conversations faites par cet assistant e shopping utilisent toute la matière du site. base articles et leurs attributs, faq... et l'outil digère bien ces données. Cela nous a permis de pouvoir offrir un service personnalisé au
x internautes sur notre site même à des heures ou notre équipe humaine support n'est plus disponible. En sachant que plus de 50% des conversations ont lieu le soir après 19h00. Recommandable donc.

On teste iAdvice depuis un mois maintenant et l’appli est vraiment intéressante.
L’IA a globalement une réponse à toutes les questions : elle s’alimente automatiquement des contenus de votre site et vous pouvez aussi la guider. Ça fait plaisir de ne pas avoir besoin d’être derrière H24, contrairement à un chat plus classique.
L’équipe est au top ! Je conseille !

Matthew was extremely helpful with setup and onboarding and was very hands on throughout the entire process.

Implementing the iAdvize AI Shopping Assistant ahead of Q4 2023 was a seamless experience, thanks to an incredibly supportive team and an easy-to-navigate platform. Throughout the year, ongoing optimizations and new feature rollouts enhanced bot performance, leading to a successful peak season in Q4 2024. Conversation starters helped boost engagement and conversion, while the reporting tools provided valuable insights. The iAdvize team stands out for their personalized approach, taking the time to understand Livie & Luca and proactively developing solutions to support our customers. We're excited to keep evolving with them and continuing to enhance the shopping experience!

Working with iAdvise has been an outstanding experience. The team is incredibly involved and genuinely invested in supporting our success. They’re always open to new ideas and go the extra mile to offer feedback. Any time a question or issue arises, they are quick to respond and resolve it efficiently. It’s clear they care deeply about their clients and take pride in what they do. We truly appreciate the partnership!

We've been using iAdvize for a little while now, and overall it’s been a good experience. Their team is very involved, always following up, checking in, and offering suggestions for improvements. The platform itself is easy to use and customize, so we can adapt it to our specific needs. They are friendly, helpful, and always responsive. We are happy with the product and the great customer support we’ve received. We definitely recommend their service.

While many reviews focus on the specifics of a product, I want to take a moment to highlight the exceptional value that the iAdvize team offers its customers. Working with this vendor has been nothing short of stellar. They took the time to learn my business, to understand its idiosyncrasies and they rooted themselves in the appropriate considerations I should take to leverage their GenAI chat system to positively improve the customer experience.

Our particular focus was to collect data during our peak season to better understand the success metrics we needed to scale our DTC site, and the deployment of their chat system (and implementation of the Team's ideation) accomplished this understanding. From the outset of the project , the team's depth of knowledge and expertise was evident, which put me at ease about the project, the KPIs selected and the implementation efforts. Their approach ensured that every detail was attended to promptly and efficiently. It's clear that they are committed to the success of their customer deployments, and my opinion is that they are committed to being a market leader.

One of the standout aspects of our collaboration was their strategic thinking. They consistently offered insightful suggestions and innovative ideas on how to best adapt Chat to handle both Customer Request Automations, but more importantly, product conversion strategies. This tailored approach was invaluable and demonstrated their dedication to understanding and meeting our unique needs, and our learnings proved that.

If you are looking for a solid GenAI chat system, and a stellar team, I recommend iAdvize without reservation as they have been an outstanding partner.

Nous utilisons iAdvize depuis deux mois et nous sommes déjà très satisfaits de notre expérience. L’équipe est super impliquée, toujours à l’écoute et très réactive. Leur accompagnement est de grande qualité, avec un vrai souci de nous aider à tirer le meilleur de la solution.

La plateforme est intuitive et facile d'utilisation. Nous avons hâte d’exploiter encore davantage son potentiel !

Encore un grand merci à toute l’équipe pour son professionnalisme et son engagement. Nous recommandons vivement iAdvize :).

iAdvize is an amazing partner to work with! Their team is incredibly hands-on and always available, making the entire experience seamless. The platform itself is easy to use, and they walk you through everything to ensure success. Highly recommend!