IllumiChat ‑ AI Support & Chat
- Pricing
-
Free plan available
- Rating
- 5.0 (2)
- Developer
- IllumiChat
Featured images gallery
AI customer support agent — instantly resolves order, shipping, and product questions 24/7
IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox. No code, no complex setup Install in minutes and let AI handle the support volume while your team focuses on higher-value work.
- 24/7 AI Customer Support: Resolve order, shipping & product questions instantly.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match every response to your brand tone and style.
- Pre-Sale Chat: Answer shopper questions before they abandon cart.
Languages
English
Works with
- GitHub
- HubSpot
- Messenger
- Notion
Categories
Real-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Free Plan
Free
Features
- Up to 100 credits/month
- Community support
- Basic analytics
- 1 team members
- 1 Custom Assistant
- Standard integrations
Pro Plan
$29 / month
or $290/year and save 17%
Features
- Up to 2,000 credits/month
- Priority support
- Advanced analytics
- 3 team members
- 3 Custom Assistants
- All integrations
- Custom branding
- API access
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Tried a couple AI chat apps before this one. They were confidently wrong, which is worse than being silently absent. IllumiChat actually reads our Shopify data, so when someone asks where their hoodie is, it knows. When they ask if a tee is back in stock, it knows that too.
We sell hockey apparel. Our customers are adults with disposable income and very little patience, especially in October when the season starts and everyone suddenly needs everything. Having something that answers them at 11pm on a Tuesday — when I am, statistically, losing a game — has been worth it.
Took under a 2 minutes to set up, a view minutes to configure. Inbox is noticeably quieter now. Recommend it if you run a small Shopify store and are tired of answering the same questions.
Thank you so much! You nailed exactly what we set out to build. IllumiChat is designed to actually know your store data, not just guess, and we're so glad it's delivering for your customers. A quieter inbox and more time to focus on what you love is the whole goal. We appreciate you!
IllumiChat has genuinely been a lifesaver. Setup took no time at all, it just connects right to Shopify and you're up and running in minutes. I used to spend so much time answering the same DMs and emails about shipping and sizing. Now the chat handles it and I can actually focus on my business. Highly recommend for anyone trying to scale without burning out.
Support
App support provided by IllumiChat.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
-
Store owner
Name, email address, phone number, physical address
-
Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, store credit, companies, Online Store, custom data, other services
-
Edit customers
Customer tags, customer data
-
View products
Products, product listings, collections
-
Edit orders
All order history for the last 60 days, draft orders
-
View store credit
Store credit account transactions, store credit accounts
-
Edit companies
Companies
-
Edit Online Store
Theme, checkout page, Online Store pages, Online Store script tags
-
View custom data
Metaobjects
-
Edit other services
Bulk operations
-
Edit other data
Bundles, product and variant inventory, product in-store pickup availability and locations, product tags, selling plans, Shop Pay Installments pricing API, Shopify Markets settings, Quick Sale
More apps like this
