Reviews (23)
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We were an existing Reviews.IO user and decided to switch to Influence for loyalty rewards. The installation was a breeze and we had it up and running before they reached out to schedule an onboarding call!
Had a couple of questions about the install process and getting customers imported, but this was all taken care of right away.
Definitely recommend! Thank you!
Thank you for sharing your experience! We’re thrilled to hear that the switch to Influence for your loyalty rewards was smooth and that you had everything up and running so quickly. It’s great to know that our team could promptly assist with your installation questions and customer imports.
We appreciate your recommendation and are excited to continue supporting your success with both Influence and Reviews.io. If you ever need anything else, we’re here to help!
Well to be honest, Loyalty programs can often be expensive. This one, however, provides a full-fledged solution that's not only correct in terms of prices but also integrates effortlessly with Reviews.io, Klaviyo and Shopify POS. It does have all the generic features you want from a good loyalty app and so fat it works like a charm. Special thanks to the support team that ensured a hassle-free transition. The support level is top-notch. And they keep building new feature.
Thank you for your honest and thoughtful review! We’re thrilled to hear that you’ve found our loyalty program to be both cost-effective and seamlessly integrated with Reviews.io, Klaviyo, and Shopify POS. It’s great to know that the app is meeting your expectations and working smoothly.
A special shout-out to our support team for making your transition hassle-free—they’ll be happy to hear your kind words! We’re committed to continuously improving and adding new features, so it’s wonderful to see that you’re noticing our efforts.
Thanks again for choosing Influence.io, and we’re here to support you every step of the way!
Great product, team and support. Love it!
Thank you for the fantastic feedback! We’re thrilled to hear that you love the product, team, and support. Your enthusiasm means a lot to us, and we’re here to keep delivering the great experience you’ve had so far.
Thanks again for choosing Influence.io!
Great loyalty app! Love how it is designed and the back end is very easy to use. There are a few more features that can be added and then it will be perfect! The customer service is unbeatable and they always go above and beyond :)
A brilliant loyalty solution for omnichannel stores! The team at Influence is brilliant at answering questions and coding solutions quickly. Our Senior Product Specialist, Kai, is always happy to help and has been excellent at onboarding us seamlessly. We needed apple pay for our in-store customers and that was something the technical team coded super quickly. Highly recommend this as a loyalty solution for omnichannel brands wanting to build customer retention and reward their customers.
Thank you for the fantastic 5-star review! We’re delighted to hear that you’ve consistently had great experiences with us and that Kai has been able to provide solid support for your account. It’s reassuring to know that any issues you’ve encountered have been quickly resolved.
We truly appreciate your continued trust and partnership. If there’s anything else you need, Kai and the team are always here to help!
I recommend this loyalty system especially if you are looking to use it along reviews.io
The app also offers plenty of customisable options for earning and redeeming.
Thank you for the glowing 5-star review! We’re thrilled to hear that you recommend our loyalty system, especially in conjunction with REVIEWS.io. It’s great to know you’re enjoying the customizable options for earning and redeeming rewards.
We’re here to support you as you continue to make the most of the platform. If you ever have any questions or need assistance, don’t hesitate to reach out!
Great loyalty app and so far all relevant features included. Basically very straightforward to set up, but in case of uncertainties or questions the customer support team is absolutely amazing and super helpful!
I believe i was actually the first business to actually begin using Influence loyalty, and we have been using it now for almost a year. It has not been without its challenges and frustrations I would say but overall i am happy, and am hoping that it will continue to improve.
What has worked well.
Great for integrations with Klaviyo so we can easily communicate our points to customers
Good support and onboarding with Jacob on point!
Integrates well with Shopify with accurate points balances (it took some time).
What has worked less well.
No functionality to search for customers by name - have to use email address which is cumbersome and not ideal. (update, this is now available..)
Very limited options for customisation on the front end - we had a custom built webpage that now is more basic and not as appealing. Hoping some more styling options will be available. Also the customisation and styling of customer emails needs some attention.
Overall I am now happy and look forward to more bells and whistles soon.
We have been using reviews.io to collect reviews for years now so decided to give their loyalty & rewards app a try. The app works great and the team is very reliable, quick to answer any questions and help with any technical issues.
Thank you for the review. We are glad you are getting value from Influence.io.
Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently.
And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!