InstaIndex: IndexNow for Bing

Thank you for the wonderful review, Tom! We’re delighted to hear that you found our customer service helpful. We believe that InstaIndex will continue to make indexing your products on Bing faster and easier. Your feedback is greatly appreciated and helps us continue to improve our service. Thanks again for choosing klipp.tech!

Update June 8: Thanks for updating your review with more details. Since we haven't received your email response, we're addressing your concerns here.

Just to clarify, even if you're bulk submitting URLs you updated yesterday, they'll still be flagged as late submissions. During our calls with the Bing team, they made it clear that the app should only submit URLs that have changed "after" the app was installed. We built the app with Bing’s guidelines, and it works exactly how they wanted it. Auto-submitting existing URLs without changes goes against IndexNow protocol and can be counterproductive. We don’t recommend or promote this practice. We recommend submitting your sitemap to notify search engines about all existing URLs for your newly created site. SEO is a long-term game, and you’ll get the best results by making sure Bing learns about any new updates on your site through the IndexNow protocol.

While our App Store listing clearly mentions that we auto-submit URLs when changes are made, we apologize for any confusion caused. We'll work on better educating our new users about IndexNow.

Regardless, for users who need to manually submit URLs following changes, we support one-click bulk submission from the Shopify products table. Here, you can filter, select, and submit multiple products using the "Submit to IndexNow" action. This feature is highlighted on the manual submission page with screenshots, as well as in the app store images.

We've designed the app to be minimalistic and user-friendly—install, subscribe, and forget. We want you to focus on what you do best: selling your products. As the app is still relatively new and our priority has been on technical aspects and bug fixes, we will now shift our focus to educating our users about IndexNow and how it works.

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Thank you for your review. We appreciate your feedback and apologize for any confusion caused.

Please note that Shopify takes a couple of days to review and publish app reviews, which is why we were not aware of your issues until now. For immediate assistance, we always recommend contacting us directly at support@klipp.tech.

Regarding your expectation for the app to automatically submit all your existing pages, this is not how the IndexNow protocol works. As an official Bing IndexNow partner, we adhere to their guidelines, which recommend submitting URLs only when changes occur. Automatically submitting existing URLs without changes could negatively impact your crawl rate, indexing, and rankings. Our app is designed to submit URLs when you create a new page or update an existing one, ensuring efficient and effective indexing.

We strive to communicate these details clearly in the welcome email, FAQs on the app dashboard, and the app listing. However, we understand there may be some confusion, especially for users transitioning from gray hat SEO indexing apps. We're committed to improving our communication and support to better meet your needs.

Regarding the contact page issue, we've been unable to reproduce it on our end. We will reach out to you directly to gather more information and provide the assistance you need.

Thank you for your understanding. We're eager to hear from you and improve our app to better serve you.

Thank you so much for your review, Frank! We’re thrilled to hear about your success with InstaIndex and the improvement in your Bing rankings. While InstaIndex efficiently pings search engines about changes on your site, enabling faster crawling and indexing, the credit for the significant increase in rankings mainly goes to your ongoing efforts to improve site quality, relevance, and reach. We’re glad our customer service could support you along the way. Thanks for choosing to work with us, and we look forward to continuing our collaboration!

Thank you for the amazing review, Sandeep! We’re thrilled to hear that you appreciate the minimalist design and functionality of our apps. We’re grateful to have you as a repeat customer and look forward to continuing to provide you with reliable and efficient solutions. Thanks again for choosing klipp.tech!

Thank you, John, for your fantastic review! We’re delighted to hear that InstaIndex has been a game-changer for your store. Your early feedback was crucial in enhancing the app for everyone. As we’ve discussed in our emails, the automatic submissions for collections and the easy submission option for pages and articles were released just hours after your review. We apologize for the delay in our public response. Thanks again for your support and for choosing klipp.tech!

Thank you for taking the time to leave a review. We appreciate your feedback and apologize for the inconvenience you experienced.

We understand how frustrating it can be when things don’t work as expected. We have checked our server logs and found no errors related to your shop, which suggests that the issue might have been a temporary hiccup in either Shopify loading our app or an internet connection problem. In most cases, simply refreshing the page can resolve these kinds of issues.

We pride ourselves on offering top-notch customer support and are committed to resolving any problems as quickly as possible—most support tickets are resolved within hours. We would love the opportunity to make this right for you.

To ensure you have a smooth experience, we invite you to reinstall the app and get in touch with us directly at support@klipp.tech if you encounter any issues. Our dedicated support team is always ready to assist you and ensure everything runs smoothly.

Thank you for your patience and understanding.

Thank you for the great review, Vivek! We’re delighted to hear that you found InstaIndex’s interface friendly and easy to use. It’s always our goal to provide top-notch support, and I’m glad to have been able to assist you personally. Thanks again for your support and for being a part of our community!

Merci pour votre excellente critique, Karim ! Nous sommes ravis que vous trouviez notre service utile et réactif. Nous apprécions beaucoup vos commentaires et restons à votre disposition pour toute assistance future. Merci d’avoir choisi klipp.tech !