Insureful Shipping Protection

over $3,000 in lost revenue! We installed this app to add a shipping-protection widget. Onboarding was quick and the team was responsive over email at first (credit where due). However, I explicitly instructed support not to test or activate anything on our live theme and to use an inactive theme until I approved screenshots.

Despite that, they pushed changes live during a major promotion, which immediately hurt performance. We recorded a 1.1% conversion rate drop and over $3,000 in lost revenue in a single day. I deactivated the widget and reiterated not to touch the live theme—yet it was turned back on again.

When I asked for accountability and escalation to a manager/founder, I was told the app “was already active” and they declined responsibility instead of handing the matter to a professional. The lack of safeguards, basic change-control, and ownership here is unacceptable for any merchant spending real money on traffic.

Pros: quick initial replies
Cons: disregard for live-theme safety, no change management, no escalation/ownership after causing measurable losses

If you install, insist on strict staging/testing protocols and written confirmation that nothing will touch the live theme without your explicit approval. I cannot recommend this app based on our experience.

When the shipping protection widget is enabled, the app creates a product with 100 SKUs for percentage-based pricing (ranging from $1 to $99.98). The widget calculates a protection fee based on the cart total and your set percentage, then selects the nearest higher-priced variant. For example, if 2% of a $220 cart is $4.40, the widget will display the closest higher variant, $5.04.

WHAT??

It doesn't work and neither does the help button on this app................................................