Interakt ‑ WhatsApp Marketing

Very disappointing experience with Interakt.

Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss.

We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action.

For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this.

Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

Great experience using Interakt with Shopify. We faced a major issue, but the CSM team (Shubham Keni) stepped in quickly and resolved it efficiently. Really appreciate the support!

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users.
It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages
I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

This is third-class support; whenever an issue comes up, it doesn’t get resolved for an entire week.

Overall good experience using the platform, does have some pitfalls but Nishant Arora from the support team has helped lot!

The Intreakt team works very efficiently. They helped me resolve many of my doubts and explained everything clearly. Their support was timely and very helpful. Overall, it was a great experience. Highly recommended

We have been using Interakt for around a year now and found it to be a good tool for WhatsApp marketing. The integration and campaign features work well and are easy to use. Though the platform still has room for improvement to make it more user-friendly, we understand it’s in a developing stage and expect it to become even better in the future.

The only major concern is the delay and lack of clarity in support responses. While some team members are helpful, the support team overall needs to be more knowledgeable about Interakt’s features to guide users effectively. Apart from that, everything else is good — we’re happy to use a platform proudly made in India.

The automation features and WhatsApp integration have made our processes much more efficient, allowing us to focus on what really matters: building stronger relationships with our clients. As a result, we’ve seen a noticeable increase in our sales and a more professional image overall.

I have been using Interakt for a long time now!!
The app is so useful and have helped increase my ROI with a lot of automations and marketing campaigns.
The support team is the best, worked with Nash and Siddharth.
And the best part! Their pricing plan is sooo affordable.
Highly recommended!!