Interakt ‑ WhatsApp Marketing

Great platform for WhatsApp support. It's easy to use, feature-rich, and has made managing customer conversations much more organized. The interface is intuitive, and setting up automations is straightforward. Whenever we've needed assistance, the support team has been responsive and genuinely helpful. Overall, it's been a great tool for streamlining our customer support operations.

Fairly average experience. The pre onboarding support is good up until you make the payment. After that it is very difficult to get support for anything. Abandoned cart messages never work, Order confirmations fail about 30% of the time, shipping confirmations about 10% of the time. Support to resolve these issues are non-existent. Tried it for 8 months, now I have made the switch to AISensy.

We have had a wonderful experience with the Interakt support team. We have been using the Interakt WhatsApp API system for more than 3 years, and it has helped us increase our WhatsApp inquiries and boost our sales.

The application is very helpful for our business, especially because the mobile app is available, which makes it easy for us to chat anytime. The customer support team is excellent. Whenever we face any issue, we just drop an email and the team gives quick support.

A special thanks to Nishant Arora for the Google Meet training and support. The training was very helpful and made it easy for us to learn and understand everything clearly.

Thank you, Interakt team, for your great support. We only have one small request: please update the Interakt dashboard with a newer and faster UI. This is just our opinion. Overall, we are very happy with Interakt and truly appreciate your service.

I have been disappointed with my experience using Interakt.

They offer a 14-day demo, but it does not provide access to all features, including key integrations. As a result, the only way to properly test the platform was to pay $51. Unfortunately, after paying, the app did not work as expected, leaving me out of pocket without being able to adequately evaluate the product.

The chatbot builder is also very basic, with limited features and a clunky user experience. It lacks the flexibility and functionality I expected, making it difficult to build and manage effective automated conversations.

Before signing up, I was also promised a fast-tracked onboarding/demo process. However, after payment was made, I was informed that I would need to wait approximately a week. This was frustrating as it did not match the expectations set during the sales process.

The support has also been poor. Despite raising several issues, I have not received satisfactory resolutions, and communication has often been slow and unhelpful. For a platform focused on customer communication and automation, I expected a much higher standard of support.

Unfortunately, due to the lack of effective support, the limitations of the chatbot builder, and unresolved issues, I have decided to uninstall the platform and move to an alternative.

There are a lot of negative reviews about this product, and to be fair, many of them are valid. I had a similar experience at first. However, everything changed when I was assigned to a support agent named Pranali. She resolved about 99% of my issues in a one-hour Google Meet session. Now my account is on autopilot: all automations are set up, and every setting has been optimized.

Hi Shopify Support Team,

I’m facing an issue with the Interakt app integration on my Shopify store.

The WhatsApp widget is not appearing on the website, despite completing the setup and configuration from my end. This is preventing me from going live, as I’m unable to properly test the customer journey and workflows.

I have already coordinated with the Interakt team, but the issue is still unresolved. It appears there may be a problem with how the app is rendering or being injected into the theme.

Additionally, I have already paid $51 for the service, but since installation, I have not been able to use it at all. Due to this, I request you to please process a refund at the earliest.

Kindly check:

Whether the app embed is correctly enabled in the theme
If there is any theme-level conflict preventing the widget from loading
Any script or permission-related issue from Shopify’s side

This is urgent, and I would appreciate your immediate assistance in resolving this or processing the refund.

Looking forward to your prompt response.

Harsheet Desai helped me setup my interakt account.

This app is very good for connecting and doing business on WhatsApp. The support team is also very helpful.

Not at all satisfied.. no contact no follow up after installation of software

Title:

Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users)

Review:

This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools.

One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding.

Interakt Free Trial & Pricing — Important Clarification

During onboarding, Interakt highlights:

14-day free trial

Around ₹400 worth of free credits

At first glance, this creates the impression that the platform can be used freely during the trial period.

However, based on my experience:

The credits may be free
But the plan itself (e.g., Growth plan) may still be chargeable immediately

This is a very important distinction.

The difference between:

Free credits

Free plan usage

is not always clearly emphasized during assisted onboarding.

Interakt Onboarding Experience

During the onboarding call:

The team guided me through setup

Helped select a plan

Encouraged moving forward quickly

However, it was not clearly and explicitly stated that:

The selected plan was not part of the free trial
Charges would apply immediately

Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase.

Key Issue: Perception vs Reality

To be fair:

The pricing information may exist within the platform

The structure is technically defined

However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making.

This is where confusion can happen.

Advice for Future Interakt Users

If you are considering Interakt for:

WhatsApp automation

Shopify integration

Razorpay integration

Please make sure you:

✔ Confirm these things clearly:

Is the selected plan part of the free trial?

When exactly will billing start?

What is included in “free credits”?

✔ Best practices:

Get everything in writing (email or dashboard)

Do not rely only on onboarding calls

Ask explicitly:
“Will I be charged immediately for this plan?”

Final Thoughts

This review is not to make any legal allegation.

However, it is important to understand that:

User perception during onboarding can differ from actual billing structure

Especially when:

Free trial messaging is present

Credits are shown

Setup is guided via calls

Being aware of this distinction can help you make a more informed decision.

Summary (Quick Take)

Interakt platform: Useful for WhatsApp automation

Pricing clarity: Needs careful attention

Free trial: Limited to specific plans

Credits ≠ Free plan usage

Recommendation: Verify everything before proceeding