by Intercom

Catch, convert and keep more customers with modern live chat

2.8 of 5 stars(9 reviews)

Turn more visitors into sales

Provide personal, real-time chat support to store visitors to help them with their purchase

Build customer loyalty

Convert visitors and re-engage customers with targeted messages based on their behavior in your store

Support customers at scale

Let customers check their order status right in your messenger, without even needing to chat

About Intercom

Engage and support your customers in real-time with friendly live chat and targeted messages

  • Help your customers complete their purchase with friendly, personal live chat on your store
  • Engage visitors and encourage repeat visits with targeted, personalized emails and messages
  • Let customers check their order status in the messenger, without even needing to start a conversation
  • Get a complete view of every customer with a live profile for every visitor that starts a conversation, capture them as leads, and keep their full history when they become customers.

This integration works with Intercom’s Messages and Inbox products. For help or support, you can chat with us at

Integrates with

  • Salesforce,
  • Facebook,
  • Twitter,
  • Slack,
  • Github,
  • zendesk

See the app in action

Explore how the app works in an example store.

View example store

Media gallery



See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.


Overall rating
2.8 of 5 stars
Based on 9 reviews

  • 5 of 5 stars
    11% of ratings are 5 stars
  • 4 of 5 stars
    44% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    44% of ratings are 1 stars

Most recent reviews

Kinky Toy Store

The app works and connects your site to Intercom as promised. Improvements to the admin backend, a mobile app or a computer app would make this product better.


Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't.

Also, the stripe customer order history, is very poorly implemented compared to most tools out there.

I'm giving intercom a 1 rating because for the high cost, these basic things should not be a problem.

Going to keep them as a messenger tool and integrate with helpscout. To me Helpscout is close to perfect, with the one exception that they don't have such a great messenger like intercom. I really didn't want to use 2 apps and was rooting for intercom. Again, I think their messenger is awesome, and I really like the simplicity of it, but when a customer reaches out you really want to know the details about the purchase without having to log in to stripe of shopify but within the app its just very confusing.

I really hope the intercom team can listen to our feedback and implement the changes. At the end of the day, they are charging and claim to be the best alternative so please show it. I really

Poches Et Fils

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.