Intercom: AI Agent & Helpdesk
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Intercom: Fin AI Agent and Helpdesk built to deliver perfect customer experiences.
Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox.
- Fin helps shoppers discover products, answer questions, & resolve order queries
- One conversation, shopping and support in a single experience
- Edit shipping info, issue refunds, and create orders without leaving Intercom
- Multi-store support: connect all Shopify stores to one workspace in minutes
- Track Shopify events and use customer data to send targeted messages
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- 10+ Integrations
- Salesforce
- Stripe
- Zendesk
Categories
Real-time messaging
Automated responses
Channels
Pricing
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Fin AI Agent
$0.99 one-time charge
per outcome
Features
- With Intercom or your current helpdesk
Essential
$39 / month
or $348/year and save 26%
per seat
Features
- Customer support for small businesses
14-day free trial
Advanced
$99 / month
or $1,020/year and save 14%
per seat
Features
- Powerful AI features for growing teams.
14-day free trial
Expert
$139 / month
or $1,584/year and save 5%
per seat
Features
- Security and reporting for larger teams.
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (18)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Support
App support provided by Intercom.
Resources
Launched
August 31, 2016
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