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Engage and support your customers in real-time with friendly live chat and targeted messages
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
Languages
English
Works with
- Salesforce
- Slack
- Github
- zendesk
Categories
Real-time messaging
Automated responses
Pricing
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Essential
$39 / month
or $348/year and save 26%
per seat
- The customer support plan for individuals, startups, and small businesses.
14-day free trial
Advanced
$99 / month
or $1,020/year and save 14%
per seat
- Powerful automation tools and AI features for growing support teams.
14-day free trial
Expert
$139 / month
or $1,584/year and save 5%
per seat
- Collaboration, security and reporting tools for large support teams.
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (13)
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
Currently listed as 'Unsupported' within Shopify.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
Support
App support provided by Intercom.
Resources
Launched
August 31, 2016
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