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Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.
The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.
But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.
If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.
However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer
I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.
The Intercom Team is fantastic to work with and this app is a must have for your team!
Seamless integration for pushing data into Intercom. Highly recommended!
Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.
Great app and upgrade via multistore for Shopify... Works well.