Fin by Intercom

We use Intercom in our SaaS product and love it. When we started using Shopify to distribute hardware, it was a no brainer to use this integration. So far so good and would recommend to all Shopify users who need to communicate with their customers (i.e. everyone).

The app works and connects your site to Intercom as promised. Improvements to the admin backend, a mobile app or a computer app would make this product better.

https://www.kinkytoy.store

We really wanted to use this app but it's a VERY POOR implementation.

1) It imports ALL Shopify accounts, even users that never visited or logged into our website. This is great for their pocket but not an accurate user count. We use 3rd party selling channels (like Amazon) and have those orders imported into Shopify. Intercom imports these @amazon.com accounts, even though they state they only count users as those that actually log into your website.

2) The Shopify customer and order data this app shows is pretty lame, compared to ZenDesk, ReAmaze or other helpdesks or live chat apps we've tested. It's raw data and you can't click on any of it.

Intercom has some great solutions and I hope they actually read this review and put forward a more useful app for Shopify stores. This review isn't about their service, it's about their Shopify app.