Kernvel SupportIQ

Pricing: Free plan available. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: Kernvel Labs

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SupportIQ answers your customers, tracks their orders, issues refunds, cancels and edits orders, etc

The AI support agent that actually does the work. SupportIQ answers your customers, tracks their orders, issues refunds, cancels and edits orders, and applies discounts- grounded in your store's own policies and orders, with every action shown in a clear audit trail. Start in suggest mode, graduate to fully autonomous when you trust it. Works on your storefront and your support inbox

The autonomous support agent for store.
An agent that acts, not just answers. App imports your Shopify policies, etc
Handles photos — and spots fake ones.
Voice of Customer + AI quality, automatically
A public API + webhooks. Compliance + scale.

Languages

English

Works with

chat support
Kernvel AI Auction
Kernvel GateIQ
Kernvel ListIQ
Kernvel ReturnIQ

Pricing

Choose the plan that best fits your business.

Free

Features

50 AI resolutions per month
Grounded answers from your store's real
Suggested replies
Storefront chat widget
25 knowledge articles
Full action audit trail

Starter

$19 / month

or $190/year and save 17%

Features

250 AI resolutions per month
Autonomous actions turn on (guarded)
Issues refunds up to $50 on its own
Brand-voice escalation drafts
Smart escalation to a human
Storefront AI chat + unified inbox
100 knowledge articles
24-hour email support

14-day free trial

Pro

$49 / month

or $490/year and save 17%

Features

1,000 AI resolutions per month
Issues refunds up to $150 on its own
Voice-of-Customer insights
Proactive WISMO Inbox drafts
Multilingual replies
Storefront AI chat + unified inbox
500 knowledge articles
Dedicated Support

14-day free trial

Scale

$149 / month

or $1,490/year and save 17%

Features

5,000 AI resolutions per month
Issues refunds up to $500 on its own
Cross-shop benchmarks (anonymized)
Higher autonomy caps
Priority processing
2,000 knowledge articles
Dedicated Support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

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Support

App support provided by Kernvel Labs.

Resources

Tutorial

App Documentation

Developer

Kernvel Labs

Website

Kumar Palms, Kondhwa Main Rd, Ambedkar Nagar, Kondhwa, Pune, MH, 411048, IN

Launched

July 24, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, Online Store

View customers

Customer data
View products

Products, collections
Edit orders

Order fulfillments, all order history for the last 60 days, draft orders
Edit discounts

Discount codes and promotions
View Online Store

Online Store pages