Reviews (69)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
January 16, 2023

I love this platform. It's great for collecting first party data and seeing how that changes over time or by channel. The support is some of the best I've experienced as well.

Stix Golf
United States
10 months using the app
June 7, 2023

A vital app for any bootstrapped or data-driven company.

Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions.

Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".

Rowdee
United States
9 months using the app
April 20, 2023

Very happy with the app and the support from the team. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!

the Crate Lab
Sweden
7 months using the app
June 14, 2023

We are a small e-commerce business and have been using just one form on the thank you page (free version for now) and it's been great. Integration was straightforward and it's working effectively as expected and all for free, in the future, if we need more forms, we will opt for the premium version. Thanks, developer, good work!

Banjaaran Studio
India
6 months using the app
June 16, 2022

Kno is a powerful tool for understanding your customers better. I've enjoyed using it for the last year or so after switching another tool that just didn't have as many features like multiple form questions. No regrets here!

Rainier Watch
United States
6 months using the app
July 19, 2022

Super useful and easy to use. Team provided great support and the app delivered on all it's promise.

EasyStandard
United States
6 months using the app
December 17, 2021

KNO is amazing. The survey has helped us understand our attribution so much better in this post ios world. Especially as we've been expanding to different channels, we've been relying on the survey a lot to help us understand our attribution. Jeremiah the founder is super reliable and helpful. He's gone above and beyond to help us get maximum value out of the platform. Can't say enough good things.

Jones Road
United States
6 months using the app
July 13, 2022

We use knocommerce to run NPS, HDYHAU, and other customer surveys and have had a great experience. The app is so easy to use, the team is extremely responsive and helpful, and we've been able to drive a high success rate and get a ton of customer data. Couldn't be happier with the product or customer service.

Maev
United States
5 months using the app
August 25, 2021

In the age of iOS14 and on, getting self reported user data becomes even more important for understanding how people found your store and why they opted to shop with you. Kno was super easy to implement in check out and an unobtrusive user experience.

Nomad
United States
5 months using the app
September 8, 2021

The Kno team has really up-leveled what the post-purchase experience looks like. The survey is only step 1, it's the follow-ups and logic that comes afterwards that truly is magical. Being able to reply to HDYHAU survey answers with follow ups and pull that data into klaviyo is an absolute superpower!

OLIPOP
United States
5 months using the app